Hiyas Galolo
Cebu City
Summary
Determined and self-motivated and payroll specialist with a 5 plus years of experience helping customers with payroll needs. Knowledge of payroll taxes and compliance matters. Professional, dependable, reliable and able to perform duties with minimal supervision.
Overview
7
7
years of professional experience
Work History
Advanced Technical Support Specialist
Intuit Quickbooks Online US Payroll Processing
2019.11 - Current
- Back-end payroll specialist for US Online clients handling payroll concerns.
- Attention to details as data entry is involved to make sure that year-to-date totals are correct to avoid inaccuracies on our client's payroll tax and form filings
- Played support role to mentor junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering culture of continuous learning and improvement.
Chat Support Specialist
Intuit Online Payroll
2018.07 - 2019.11
- Answered payroll tax questions and assisted with Intuit Online Payroll product for small business owners and accountants.
- Increased payroll tax knowledge in order to answer any payroll-related concerns via chat support and assist with troubleshooting and billing concerns.
- Maintained detailed records of customer interactions by properly notating interactions.
Chat Support Representative
QuickBooks Payroll Supports
2018.04 - 2018.05
- Assisting 2 or more Quickbooks Online clients with Payroll related concerns via chat. Due to knowledge with product navigation, was able to support them as well instead of transferring if clients have product or navigation issues.
Customer Service Representative
Quickbooks 4 Small Biz
2017.08 - 2018.03
- Handled customer inquiries on how to navigate Quickbooks Online.
- Managed approximately 30 calls and handled situations effectively, maintaining professionalism under pressure while resolving disputes.
- Actively listened to customers, handled concerns quickly and to provide clear and concise instructions on product navigation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Some College (No Degree) - Architecture
Bohol Island State University - Main Campus
Tagbilaran, Bohol, PhilippinesNo Degree - Baking And Pastry Arts
Technical Education & Skills Development Authority
Jagna, Bohol, Philippines09.2016
Skills
- Background with Quickbooks Online/Quickbooks Online Payroll, and Intuit Online Payroll. Currently working as subject matter expert with Quickbooks Payroll Corrections team.
- US Payroll Tax
- Salesforce
- Customer Service
- Technical Support Specialist
- Slack
- Slack
- Teams
- Microsoft Office
- Remote Technical Support
Timeline
Advanced Technical Support Specialist
Intuit Quickbooks Online US Payroll Processing
2019.11 - Current
Chat Support Specialist
Intuit Online Payroll
2018.07 - 2019.11
Chat Support Representative
QuickBooks Payroll Supports
2018.04 - 2018.05
Customer Service Representative
Quickbooks 4 Small Biz
2017.08 - 2018.03
Some College (No Degree) - Architecture
Bohol Island State University - Main Campus
No Degree - Baking And Pastry Arts
Technical Education & Skills Development Authority
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