Hezekiah Quinte
Cavite
Summary
I am responsible for creating and overseeing the implementation of training programs and materials for an organization. I plan and coordinate training activities, monitor training progress, and evaluate the effectiveness of training programs. I also research and develop new training methods and materials, provide feedback to Trainers and Senior Trainers , and ensure compliance with relevant regulations.
Overview
18
18
years of professional experience
Work History
Facilitator
Wells Fargo
1180 Wells Fargo Drive, McKinley Hill, Upper McKinley Road, Taguig, Metro Manila, Philippines
04.2024 - Current
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
Communication Coach
Cognizant
Vertis North, Quezon Ave., Diliman, Quezon City, Metro Manila
02.2022 - 03.2024
- Facilitated New Hire Training to prepare trainees to prepare them for Product Specifics Training
- Coached trainees on crafting emails for clear messaging.
- Coached trainees to improve CSAT scores.
- Participates in call listening calibration with Quality Analysts to improve the quality scores and CSAT of focused agents.
Communication Coach
IGT Solutions
3rd Floor, Worldwide, Corporate Center, Shaw Boulevard, Mandaluyong City, Philippines
08.2021 - 02.2022
- Facilitated New Hire Training to prepare trainees to prepare them for Product Specifics Training
- Coached trainees on crafting emails for clear messaging.
- Coached trainees to improve CSAT scores.
- Participates in call listening calibration with Quality Analysts to improve the quality scores and CSAT of focused agents.
Training Supervisor
Hinduja Global Solutions
Plaza E Building, Northgate Cyberzone, Flinivest City, Alabang, Muntinlupa City 1781, Philippines
01.2017 - 08.2021
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Built constructive trainer and vendor relationships for successful program delivery.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Trained new hires to perform cross-training exercises with experienced workers.
Senior Analyst
ADP
6F Glorietta 2 Corporate Center, West Street, Ayala Center, Makati, Metro Manila, Philippines
09.2016 - 12.2016
- US payroll analyst
Trainer
Convergys
Cyber Zone, Vector 1 Bldg., Northgate, 1781 Alabang Zapote Rd., Muntinlupa, 1781 Metro Manila
12.2011 - 03.2015
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Prepared and presented supplementary learning material to support structured lessons.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
ESL Teacher
Moon Kkang Talk
Makati Ave., Philippines
02.2008 - 08.2011
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Coached students on English pronunciation and intonation for eloquent conversation.
Customer Service Representative
HSBC
5150 North Bridgeway, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, Metr
09.2006 - 06.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Business Administration -
Lyceum of The Philippines University
Muralla St., Intramuros, Manila, 1002 Metro Manila11.2021
Skills
- Facilitation Techniques
- Staff Management
- Operations Management
- Feedback Delivery
- Task Delegation
- Meeting facilitation
- Coaching
- Problem Solving
- Interpersonal Communication
- Management Skills
- Mentoring
- Critical Thinking
Timeline
Facilitator
Wells Fargo
04.2024 - Current
Communication Coach
Cognizant
02.2022 - 03.2024
Communication Coach
IGT Solutions
08.2021 - 02.2022
Training Supervisor
Hinduja Global Solutions
01.2017 - 08.2021
Senior Analyst
ADP
09.2016 - 12.2016
Trainer
Convergys
12.2011 - 03.2015
ESL Teacher
Moon Kkang Talk
02.2008 - 08.2011
Customer Service Representative
HSBC
09.2006 - 06.2007
Bachelor Of Business Administration -
Lyceum of The Philippines University