Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hezekiah Quinte

Hezekiah Quinte

Cavite

Summary

I am responsible for creating and overseeing the implementation of training programs and materials for an organization. I plan and coordinate training activities, monitor training progress, and evaluate the effectiveness of training programs. I also research and develop new training methods and materials, provide feedback to Trainers and Senior Trainers , and ensure compliance with relevant regulations.

Overview

18
18
years of professional experience

Work History

Facilitator

Wells Fargo
04.2024 - Current
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.

Communication Coach

Cognizant
02.2022 - 03.2024
  • Facilitated New Hire Training to prepare trainees to prepare them for Product Specifics Training
  • Coached trainees on crafting emails for clear messaging.
  • Coached trainees to improve CSAT scores.
  • Participates in call listening calibration with Quality Analysts to improve the quality scores and CSAT of focused agents.

Communication Coach

IGT Solutions
08.2021 - 02.2022
  • Facilitated New Hire Training to prepare trainees to prepare them for Product Specifics Training
  • Coached trainees on crafting emails for clear messaging.
  • Coached trainees to improve CSAT scores.
  • Participates in call listening calibration with Quality Analysts to improve the quality scores and CSAT of focused agents.

Training Supervisor

Hinduja Global Solutions
01.2017 - 08.2021
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.
  • Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
  • Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Built constructive trainer and vendor relationships for successful program delivery.
  • Facilitated high-quality training program delivery to employees and external stakeholders.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Trained new hires to perform cross-training exercises with experienced workers.

Senior Analyst

ADP
09.2016 - 12.2016
  • US payroll analyst

Trainer

Convergys
12.2011 - 03.2015
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.

ESL Teacher

Moon Kkang Talk
02.2008 - 08.2011
  • Educated students in basics of English grammar and conversational speaking.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Coached students on English pronunciation and intonation for eloquent conversation.

Customer Service Representative

HSBC
09.2006 - 06.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor Of Business Administration -

Lyceum of The Philippines University
Muralla St., Intramuros, Manila, 1002 Metro Manila
11.2021

Skills

  • Facilitation Techniques
  • Staff Management
  • Operations Management
  • Feedback Delivery
  • Task Delegation
  • Meeting facilitation
  • Coaching
  • Problem Solving
  • Interpersonal Communication
  • Management Skills
  • Mentoring
  • Critical Thinking

Timeline

Facilitator

Wells Fargo
04.2024 - Current

Communication Coach

Cognizant
02.2022 - 03.2024

Communication Coach

IGT Solutions
08.2021 - 02.2022

Training Supervisor

Hinduja Global Solutions
01.2017 - 08.2021

Senior Analyst

ADP
09.2016 - 12.2016

Trainer

Convergys
12.2011 - 03.2015

ESL Teacher

Moon Kkang Talk
02.2008 - 08.2011

Customer Service Representative

HSBC
09.2006 - 06.2007

Bachelor Of Business Administration -

Lyceum of The Philippines University

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Hezekiah Quinte