Heycyn Dela Cruz
Cavite
Summary
Compassionate and dedicated caregiver with extensive experience at Christopher Lavoie, skilled in personal care assistance and clear communication. Proven ability to enhance client well-being through tailored care plans and effective support, fostering independence and emotional health. Committed to maintaining safety and hygiene while ensuring a positive living environment.
Overview
10
10
years of professional experience
Work History
Live In Caregiver
Christopher Lavoie
Fort Saskatchewan Canada
10.2014 - 10.2015
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Monitored and reported changes in client health to family members and healthcare professionals.
- Developed personalized care plans based on individual client needs and preferences.
- Provided companionship, fostering emotional well-being and reducing feelings of isolation.
- Maintained a clean and organized living environment to promote hygiene and comfort.
- Communicated effectively with family members, providing updates on care progress and concerns.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Educated family members on best practices in caregiving for continued comfort after transitioning out of live-in services.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Receptionist/ Housekeeper
Island Cove Lilesure and Resort
Kawit
12.2005 - 05.2006
- Greeted and assisted guests with check-in/check-out processes, ensuring smooth arrivals and departures.
- Managed phone calls and inquiries, directing them to appropriate departments promptly.
- Scheduled reservations and maintained accurate booking records using hotel management software.
- Coordinated with housekeeping staff to ensure room readiness for incoming guests.
- Provided information on resort amenities, local attractions, and activities to enhance guest experience.
- Handled guest complaints efficiently, striving for resolution to maintain high satisfaction levels.
- Assisted in maintaining cleanliness and organization of the front desk area, promoting a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Improved data privacy compliance with meticulous management of sensitive information.
Education
Associate Hotel And Resturant Management - DD Caregiver Training Center
Cavite State University
Naic Cavite06.2012
Skills
Housekeeping duties
Client transportation
Nutrition
Personal care assistance
Hygiene assistance
Transfer assistance
Cooking meals
Decision-making
Clear communication
Bedside care
Light housekeeping
Critical thinking
Medication administration
Housekeeping
Safety compliance
Personal care worker
Spreadsheet management
Household cleaning
Medication management
Emergency response
Personal care aide
Injury prevention
Meeting planning
Staff collaboration
Timeline
Live In Caregiver
Christopher Lavoie
10.2014 - 10.2015
Receptionist/ Housekeeper
Island Cove Lilesure and Resort
12.2005 - 05.2006
Associate Hotel And Resturant Management - DD Caregiver Training Center
Cavite State University