HESSED HOPE V.VILLAR
Quezon City
Summary
Service professional improving bar performance through efficient operations, accurate order execution, and consistent quality. Reduced costs and increased sales via streamlined processes, inventory control, and event support in fast-paced environments. Led team development to maintain food safety and high-hygiene standards.
Overview
19
19
years of professional experience
Work History
Supervisor (Dragon Bar)
Solaire Resort North
Quezon City
05.2024 - Current
- Oversee the daily operations of the outlet and assist The Manager with training and managing the development of the bartenders and cocktail servers.
- Ensure Inventory and proper stocking is followed and upholds high standard for hygiene.
- Reconcile financial reports and other documents of the outlet.
Senior Food and Beverage Supervisor
Novotel Manila
Quezon City
05.2022 - 05.2024
- Assist the Bar Manager in overseeing Bar outlets (Gourmet Bar and The 6th Manila) helps to reach and maximize Target Revenue.
- Analyze Guest requirements, Prepare plans resolve guest related concerns and execute guest satisfaction.
- Prepare documents and maintain adherence to departmental standards.
- Organizing and delivering events and function to the required standard.
F&B Supervisor
Novotel Manila Araneta
Quezon City
06.2018 - 05.2022
- In-Charged of other Bar Outlets especially Sabor Bar De Vinos - a newly opened Wine Bar in the Heart of Quezon City.
- Monitors and supervises the staff ad Operations of the Bar Outlets.
- Ensure Guests satisfaction and handles day to day operations.
- Oversee Bar Outlet operations.
Bar Captain-Mixologist
Holiday Inn & Suites Makati
Makati
03.2015 - 06.2018
- Managed to generate a revenue of 2million for the whole year of 2016 as a Sales for the events at the Oz Bar while handling the role as well of Bar Captain-Mixologist and doing bar operations.
- Prepare Proposals, Meet and Occular with clients, Prepare Banquet Event Order, Menus for the event, Bill settlements.
- Handles set-up, lay out of events (part Banqueting).
- Prepare monthly revenue report of the outlet.
- Pro-active in maximizing sales and generating revenue plan and Financial target.
- Organize, and control the operations of a bar, make requisition of liquors supplies and ensure proper stocking of bar items.
- Supervise the work of bar staff and other bartenders, Monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction and pay attention to detail in all aspects of the customer journey take prompt action to resolve complaints according to company policy, build positive relationships with clients/guests to ensure customer satisfaction.
- Lead team by example and coach individual team members to develop their skills and maximize performance.
- Attends to regular briefings/meetings and individual discussions.
- Responsible in cash and stock control consistently according to company policy.
- Create Drink Recipes
- Experienced in Pre-Opening Holiday Inn & Suites Makati (Palm Drive Makati City Philippines).
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed unique drink and cocktail offerings to enhance bar reputation.
Bartender
Holiday Inn and Suites Makati
Makati
02.2013 - 03.2015
- (Pre-Opening Team) Oz Bar Roofdeck Poolside Bar.
- Perform opening and closing duties of bartender, Make inventory count of liquor and bar stocks, Usually Handles the VIP's and functions, Cashiering.
- Ensure the guest satisfaction and maintain quality service.
Bartender, Senior Host, Officer in Charge
Hardrock Cafe'
Makati
07.2011 - 01.2013
- Make specific recommendations and answer questions regarding beverages, take beverage orders from serving staff or directly from patrons, mixes and serves alcoholic and nonalcoholic drinks to patrons of bar, following standard recipes, serve customers in a friendly and helpful manner.
- As a host I'm responsible in taking reservations via phone, wait-list walk-in customers, manage the seating area and answers the phone, supervises and coordinates activities of servers to provide fast and courteous service to guests, schedules dining reservations and arranges parties or special services for diners, Greets guests, escorts them to tables, and provides menus, Adjusts complaints of guest, informs guest with the specials and Coming Events.
- Usually in charge of big events and parties.
Food Attendant
Diamond Hotel Philippines, Yurakuen Japanese Restaurant
11.2010 - 03.2011
- Greet the guest in a courteous manner and assist them in their tables, take their orders and serves it to them, Answers phone and take reservations.
Sales and Marketing Associate
Diamond Hotel Philippines
08.2010 - 10.2010
- Public Relations/Marketing Communications-(Trainee).
- Assist and help the employee's w/in Dept.
- In making creative and innovative ways to communicate and target potential customers of the hotel with the use of Advertising and Marketing materials.
Food Attendant
Agave Mexican Cantina
06.2009 - 06.2010
- Attend to every guest needs and ensuring quality satisfaction with both food and service.
Cashier, Service Crew
Mcdonald's SM North Edsa
06.2007 - 09.2008
- Followed procedures for safe food preparation, assembly, and presentation, maintained high standards of customer service during high-volume, fast-paced operations, mastered point-of-service (POS) computer system for automated order taking.
Education
Bachelor of Science - Hotel and Restaurant Management
Santa Isabel College
Manila, NCR01.2010
Secondary Education -
Batasan Hills National High School
Quezon City, NCR01.2006
Skills
- Event management and coordination
- Cocktail mixing and beverage knowledge
- Customer service and satisfaction
- Food safety and handling
- Team leadership and development
- Strong verbal communication skills
- Inventory control strategies
- Responsible alcohol service practices
- Upselling techniques and strategies
- Guest relations management
- Service industry expertise
- Presentation skills and delivery
- Multitasking abilities
Accomplishments
- Accor Asia Pacific Seniority Awardee 5 years of service
- Inspiring Awardee-Quarter 2 for front of the House-August 2017 (Employee of the Month)
- HRAPP Participant in-Raise the Bar 'Bartending Championship' -Mixology Category
- Certificate of Appreciation from Balikatan Group 2016
References
Character Reference available upon request.
Timeline
Supervisor (Dragon Bar)
Solaire Resort North
05.2024 - Current
Senior Food and Beverage Supervisor
Novotel Manila
05.2022 - 05.2024
F&B Supervisor
Novotel Manila Araneta
06.2018 - 05.2022
Bar Captain-Mixologist
Holiday Inn & Suites Makati
03.2015 - 06.2018
Bartender
Holiday Inn and Suites Makati
02.2013 - 03.2015
Bartender, Senior Host, Officer in Charge
Hardrock Cafe'
07.2011 - 01.2013
Food Attendant
Diamond Hotel Philippines, Yurakuen Japanese Restaurant
11.2010 - 03.2011
Sales and Marketing Associate
Diamond Hotel Philippines
08.2010 - 10.2010
Food Attendant
Agave Mexican Cantina
06.2009 - 06.2010
Cashier, Service Crew
Mcdonald's SM North Edsa
06.2007 - 09.2008
Bachelor of Science - Hotel and Restaurant Management
Santa Isabel College
Secondary Education -
Batasan Hills National High School