HERZON PORCALLA
Party Host/ SMART (Service Crew)
Caloocan City, Metro Manila
Summary
Dynamic Party Host and Planner with a proven track record at Generation One Resource, excelling in event execution and customer service. Skilled in effective multitasking and resourceful problem-solving, I create memorable experiences while managing budgets and vendor negotiations. Committed to enhancing guest satisfaction through exceptional communication and strong leadership.
Overview
18
18
years of professional experience
Work History
Party Host / Party Planner (SMART)
Generation One Resource (Jollibee Puregold Deparo)
05.2017 - Current
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
- Led creative games and activities to engage and entertain guests during events.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Took information about guests' party size, led to seating, offered menus, and [Action].
- Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
Party Host / Party Planner (SMART)
Triple L Foods Corporation (Jollibee UP Philcoa)
06.2015 - 03.2017
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
- Cultivated relationships with repeat clients, understanding their preferences for tailored event planning.
- Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
Party Host / Party Planner (SMART)
Santo Gold Food Choices Inc. (Jollibee Lagro)
03.2014 - 09.2014
- Negotiated with vendors to secure cost-effective deals, maximizing client satisfaction with budget-friendly yet quality services.
- Managed budgets effectively, delivering outstanding events without overspending.
- Ensured safety protocols were in place, leading to events with zero incidents.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
Sewer
Sub Contractors
06.2008 - 01.2014
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Conferred with designer to determine types of material and garment styles desired.
Education
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines (OUS)
Santa Mesa, Metro Manila, Philippines 04.2001 -
High School Diploma -
Ligao National High School
Ligao, Province Of Albay, Philippines 04.2001 -
Skills
Teamwork and collaboration
Decorating
Effective multitasking
Activity planning
Exceptional communication
Strong leadership
Resourceful thinking
Problem-solving abilities
Adaptability and flexibility
Customer service expertise
Affiliations
-Attended Happy Plus Card summit at Jollibee Katipunan (July 2014)
-Jollibee Kids Party Fundamentals at Jollibee Katipunan (September 2016)
-Jollibee Kids Party Hosting Seminar conducted by Train Station at Jollibee main office(July 2016)
- attended hosting training for new theme at EPC center Mandaluyong (2023)
- attended hosting training for certification of new theme conducted by Generation One facilitator at Jollibee Maypajo (2026)
Timeline
Party Host / Party Planner (SMART)
Generation One Resource (Jollibee Puregold Deparo)
05.2017 - Current
Party Host / Party Planner (SMART)
Triple L Foods Corporation (Jollibee UP Philcoa)
06.2015 - 03.2017
Party Host / Party Planner (SMART)
Santo Gold Food Choices Inc. (Jollibee Lagro)
03.2014 - 09.2014
Sewer
Sub Contractors
06.2008 - 01.2014
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines (OUS)
04.2001 -
High School Diploma -
Ligao National High School
04.2001 -