Hershey Anne Diolula
Banker
Las Piñas City
Summary
Seasoned Bank Officer offering 14 years of financial industry success. Familiar with bank regulations, financial best practices, and effective internal control. Well-versed in producing financial reports and evaluating accuracy of transactions. Meticulous, conscientious and methodical in approach.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
MARKETING OFFICER
BDO Unibank Inc.
11.2019 - Current
- Supervises over-all marketing section operations of the branch by promoting continuous enhancement of quality service, customer handling, accurate processing and operational efficiency.
- Ensures adherence to prescribed bank policies and procedures, internal control and compliance to service standards of branch personnel under my supervision.
- Guarantees zero occurrence of errors in processing of transactions, reviews and approval of submitted reports on a daily basis.
- Oversaw periodic audits of operational procedures, identifying areas for improvement or corrective action as needed.
- Managed risks by closely monitoring transactions and identifying potential fraudulent activities.
- Onboarded new customers efficiently and ensuring proper KYC was conducted and due diligence was applied.
- Developed strong relationships with clients, fostering trust and loyalty to the bank.
- Assisted clients with concerns or requests and mentored employees on customer service techniques.
- Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
- Learned and adapted quickly to new technology and software applications.
MARKETING ASSISTANT
BDO Unibank Inc.
05.2010 - 10.2019
- Demonstrated exceptional proficiency in processing a wide range of financial transactions, including deposits, withdrawals, loan applications, and account maintenance.
- Utilized advanced banking software and systems to expedite transaction processing, ensuring accurate and error-free results within strict timelines.
- Developed and implemented efficient workflows and process improvements to enhance transaction processing speed and accuracy, contributing to enhanced customer satisfaction and operational effectiveness.
- Prioritized and managed multiple tasks simultaneously, maintaining a high level of accuracy and attention to detail in all aspects of banking operations.
Education
Bachelor of Science in Business Administration - Marketing
Pamantasan Ng Lungsod Ng Maynila
Manila 06.2006 - 04.2010
Skills
Attention to Detail
Auditing
Internal Controls
Documentation and Reports
Task Prioritization
Adaptability
Teamwork and Collaboration
CRM Software
Compliance Reporting
Microsoft Office
Accomplishments
- Consistently achieved Outstanding Internal Audit Rating thru effective monitoring of transactions' accuracy and efficiency.
Timeline
MARKETING OFFICER
BDO Unibank Inc.
11.2019 - Current
MARKETING ASSISTANT
BDO Unibank Inc.
05.2010 - 10.2019
Bachelor of Science in Business Administration - Marketing
Pamantasan Ng Lungsod Ng Maynila
06.2006 - 04.2010