Summary
Overview
Work History
Education
Skills
Timeline
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Hershey Juaño

Senior Client Services Coordinator
cavite

Summary

To obtain a position as a team-player in a people-oriented organization where I can showcase my potentials, skills and experiences to help achieve and develop both personal and professional growth by enjoying a challenging yet a fulfilling job in a system that provides better career opportunities. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Senior Client Services Coordinator

Satellite Office
04.2023 - Current
  • Created customer support strategies to increase customer retention.
  • Supported sales team by creating customized proposals based on individual client needs analysis, increasing conversion rates from potential leads into actual customers.
  • Contributed ideas during team meetings that led to the implementation of innovative solutions for enhanced customer experience management.
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.

Product Support Associate

Satellite Office
10.2017 - Current
  • Entering an order in Oracle and ensured that 100% accuracy by putting the data correctly
  • Monitoring production status with our supplier and provides updates to our Clients on the status on an order
  • Submit escalations when needed and offers possible resolution with the team
  • Make sure that all orders will be close on time and in SLA
  • (Service level agreement)
  • Identify possible issue that might impact the end margin
  • Handling shipments and working with our Logistics team
  • Sending monthly Sales report with important information which helps the team understands the report.

Assistant Team Lead

24/7 Inc.
09.2012 - 07.2017
  • Monitor daily CSAT scores and provide coaching to my agents on how to improve dealing with our customers
  • Make sure agents keep company values, best practices and more in mind
  • Take agents’ views and feedback on board, with an aim to improve their workplace experience
  • Performance reviews, training, and handling escalations
  • Doing admin tasks like approval and handling dispute on their payroll, leave request
  • Take supervisor calls, organize engagement activities and R&R.

Education

Bachelor in Science major in Marketing -

Rizal Technological University
01.2002 - 01.2006

Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Salesforce

Oracle

OBIIE

CRM

Timeline

Senior Client Services Coordinator

Satellite Office
04.2023 - Current

Product Support Associate

Satellite Office
10.2017 - Current

Assistant Team Lead

24/7 Inc.
09.2012 - 07.2017

Bachelor in Science major in Marketing -

Rizal Technological University
01.2002 - 01.2006

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Hershey JuañoSenior Client Services Coordinator