- Listening to music
- Gardening
- Skiing
- Night walks in Tokyo
- Traveling
Hershell Nazrishvili
Tanza,Cavite
Summary
Customer-focused professional with 18 years of advanced communication and conflict resolution experience in education and client service. Proven expertise in inbound and outbound calls, cross-selling banking products, and de-escalating complex issues. Track record of active listening, patience, and high customer satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Junior & Senior HS English Teacher
Kichijo Girls School
Tokyo, Japan
03.2019 - 09.2025
- Instructed junior (J1) and senior (S3) high school students in English language, utilising engaging teaching methods.
- Collaborated with native English-speaking teachers to design engaging lessons featuring dynamic discussions and exercises that enhanced student participation.
- Conducted English immersion courses during summer school, creating an interactive environment for language learning.
- Guided American students from our US sister school on a Tokyo city tour, enriching their cultural exchange experience.
Native English Teacher
Kyoritsu Girls' Junior and Senior High School
Tokyo, Japan
03.2020 - 07.2025
- Facilitated English conversation classes for junior high school students, improving their speaking proficiency.
- Partnered with native English speaking teachers to develop tailored lesson materials aligned with students' levels and competencies.
- Utilised varied teaching methods to cultivate enthusiasm for learning and sustain motivation.
- Evaluated students' comprehension of lessons through relevant test questions.
Homeroom Teacher
LCA International Bilingual School
Kanagawa, Japan
09.2017 - 03.2019
- Taught as a homeroom teacher for 2nd and 4th grades, and a subject teacher for 6th grade.
- Taught subjects such as English, Social Studies, PE, Life Skills, Moral Education, Science, and Elementary Math using English as the medium of instruction.
- Oversaw classroom administration tasks, including attendance records, grading, and report cards, to ensure accurate student assessments.
- Facilitated Parent-Teacher conferences each term to discuss student progress and foster parent engagement.
- Cultivated strong relationships with students, parents, and colleagues to support a collaborative learning environment.
Homeroom Teacher
Tokyo International School -After School
Tokyo, Japan
04.2015 - 08.2017
- Implemented IB-related teaching strategies across English, Science, Social Studies, PE, and Crafts, enhancing student engagement and understanding.
- Recognised as a model teacher for innovative teaching methods with an effective teaching strategy.
- Educated 1st and 3rd grade Japanese and foreign students, fostering an inclusive and supportive learning environment.
- Counselled students working through educational, personal and behavioural problems.
- Attended regular teacher seminars in our main campus.
Assistant Language Teacher
Interac Co.Ltd.
Chiba, Japan
08.2013 - 03.2015
- Delivered engaging English lessons to elementary students, fostering language skills and cultural exchange in public schools in Chiba, Japan.
- Provided constructive feedback to students on their oral and written work, guiding them towards achieving linguistic fluency.
- Collaborated with Japanese and foreign teachers to develop lesson materials and plan curriculum, enhancing educational resources for diverse learning environments.
- Attended meetings to assess and discuss student progress, contributing to tailored support and developmental strategies.
English Teacher
Childland Group
Tokyo, Japan
10.2012 - 07.2013
- Developed engaging, age-appropriate lesson materials that enhanced language acquisition for toddlers and preschoolers.
- Implemented diverse teaching methods to inspire enthusiasm for learning and sustain student motivation.
- Planned lessons with dynamic discussions and exercises to promote engagement.
- Collaborated with the team of Japanese teachers to create an immersive English learning environment for preschoolers.
Customer Service Officer
Citibank Australia (CBPS)
Makati, Philippines
06.2010 - 09.2012
- Achieved high customer satisfaction by providing quality service and effectively resolving all customer inquiries.
- Resolved complex complaints and addressed customer frustrations with professionalism, delivering satisfactory outcomes.
- Provided empathetic support to customers during sensitive situations, building rapport and trust.
- Managed credit card accounts for regular and Citigold clients, ensuring tailored support and service excellence.
- Handled accounts such as Mortgages and Loans as a Universal Banker.
- Communicated with internal teams and different departments located overseas to resolve complicated issues that demanded urgent action.
- Worked as a Subject-Matter Expert, working side by side with the product trainers, to help the new hires navigate the system on their first weeks on the floor.
Customer Service Representative & T1 Tech Support
Convergys
Makati, Philippines
07.2009 - 06.2010
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Diagnosed and resolved client phone issues, escalating complex cases to higher tier tech support for further assistance.
- Executed warranty exchange requests in line with company guidelines, facilitating customer satisfaction.
- Oversaw warranty exchange process for AT&T mobile phones and accessories, ensuring compliance with company policies. account for AT&T mobile phones and accessories.
Customer Service Representative
Sitel
Mandaluyong City, Philippines
08.2007 - 07.2009
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Responded to inbound calls from credit card clients nationwide, providing timely assistance and information.
- Acted as customer service representative for Capital One Bank (USA), facilitating customer interactions and support.
- Handled Balance Transfers and Credit Limit Increase requests, ensuring accurate processing and customer satisfaction.
- Successfully cross-sold and upsold bank related products and services to customers, helping the team meet our sales targets.
- Practiced active listening and effective conflict resolution to calm frustrated callers and turn potential complaints into commendations.
Secondary Social Studies Teacher
St.Andrew's School
Paranaque City, Philippines
06.2007 - 08.2007
- Delivered engaging Social Studies lessons on Asian History and Geography to sophomores and junior high school students, fostering critical thinking and cultural awareness.
- Collaborated with fellow teachers to design and implement comprehensive lesson plans aligned with curriculum standards, enhancing student learning outcomes.
- Facilitated communication with students' parents and guardians, promoting a supportive learning environment and aligning efforts to achieve common educational goals.
- Homeroom Teacher/Adviser for first year high school class (old curriculum).
Copy Editor
Diwa Publishing Inc.
Makati, Philippines
03.2007 - 05.2007
- Thoroughly proofread copy for Social Studies textbooks, ensuring perfect spelling, grammar, language and written within company guidelines.
- Reviewed copy to identify improvements and enhance clarity and engagement.
- Researched topics and fact-checked to uphold journalistic integrity and accuracy.
- Organised work schedule by prioritising urgent tasks and efficiently allocating time for completion., prioritising urgent tasks and allocating time needed to complete jobs.
Education
Bachelor of Secondary Education - BSE Social Science
Philippine Normal University
Manila01-2007
Skills
- Lesson planning
- Classroom management
- Student counselling
- Team collaboration
- Problem solving
- Multi tasking
- Call handling
- Escalation handling
- Account management
- Client relationship management
- Case documentation
- Active listening
Certification
- License for Professional Teachers
- Kanagawa Prefectural License for Teachers (Japan)
Interests
Timeline
Native English Teacher
Kyoritsu Girls' Junior and Senior High School
03.2020 - 07.2025
Junior & Senior HS English Teacher
Kichijo Girls School
03.2019 - 09.2025
Homeroom Teacher
LCA International Bilingual School
09.2017 - 03.2019
Homeroom Teacher
Tokyo International School -After School
04.2015 - 08.2017
Assistant Language Teacher
Interac Co.Ltd.
08.2013 - 03.2015
English Teacher
Childland Group
10.2012 - 07.2013
Customer Service Officer
Citibank Australia (CBPS)
06.2010 - 09.2012
Customer Service Representative & T1 Tech Support
Convergys
07.2009 - 06.2010
Customer Service Representative
Sitel
08.2007 - 07.2009
Secondary Social Studies Teacher
St.Andrew's School
06.2007 - 08.2007
Copy Editor
Diwa Publishing Inc.
03.2007 - 05.2007
Bachelor of Secondary Education - BSE Social Science
Philippine Normal University