Hernan Makabenta
IT Analyst
Quezon City
Summary
To take a challenging and high-performance oriented role in the field of Computer engineering and implement the expertise and experience gained in this field to develop complex project with efficiency and quality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
OJT
Philippine Long Distance Telephone
- We are assigned in Network monitoring of all gateway cabinets
- We measure fiber optic connections and also assigned to splice fiber optic connections.
- Worked well in a team setting, providing support and guidance.
IT Analyst - Shift Lead
Tata Consultancy Services Inc.
04.2021 - Current
- Oversee BAU Support operations during Shift. - POC for any incident escalations. - POC for reporting issues regarding laptop and desktop imaging. - POC for any network issues and coordinate to network team for resolutions.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Contributed to continuous improvement initiatives by staying current on industry trends and emerging technologies.
Technical Support Engineer Onsite
Hemmersbach Philippines Inc.
07.2019 - 04.2021
- Deployed to different Projects as Technical Support Engineer
- These projects include Nokia, International Flavors and Fragrance, Dyson, Refinitiv and IBM-WOOD.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
End User Field Support Engineer
Accent Micro Technologies, Inc.
06.2016 - 06.2019
- Assigned to attend all the computer related issues
- I was also assigned as dispatched for North Luzon Area Coca-Cola Company to attend tickets for IT related issues including printers
- Desktop Deployment using MDT.
- Maximized resource utilization within the team by effectively managing work schedules and prioritizing support tasks based on urgency.
Technical Services Engineer
I-tech Global Business Solutions Inc.
09.2015 - 05.2016
- An IT support in Robinsons Place Angeles and Robinsons Luisita assigned to monitor and maintain network connectivity
- Monitor tenants POS and network connectivity
- Support Administration Office in terms of technical like computer related problems, printing problems
- Maintain and monitor tenant POS server.
- Maintained high-quality service levels by diligently tracking incident reports, escalations, resolutions, and followups.
Technician/Technical Support Staff
The Value Systems Phils., Inc.
07.2013 - 08.2015
- Assigned to troubleshoot any Hardware and software problems, network troubleshooting, network cabling
- Conduct preventive maintenance of different IT products such as Desktop, Network Storage, Switches, routers, copier and printers.
Education
B.S. in Computer Engineering -
Angeles University Foundation
Associate Course in Networking and Telecommunication Technologies -
ACLC (AMA Computer Learning Center)
Skills
Seminarscertificates
- NEC PABX Training, March 29, 2014, Servimax Technologies Inc.
- Windows Server 2019 Administration Automation, January 29, 2022, Nexus IT Training Center
Birthplace
Carigara, Leyte
Personal Information
- Date of Birth: 01/21/87
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
IT Analyst - Shift Lead
Tata Consultancy Services Inc.
04.2021 - Current
Technical Support Engineer Onsite
Hemmersbach Philippines Inc.
07.2019 - 04.2021
End User Field Support Engineer
Accent Micro Technologies, Inc.
06.2016 - 06.2019
Technical Services Engineer
I-tech Global Business Solutions Inc.
09.2015 - 05.2016
Technician/Technical Support Staff
The Value Systems Phils., Inc.
07.2013 - 08.2015
OJT
Philippine Long Distance Telephone
B.S. in Computer Engineering -
Angeles University Foundation
Associate Course in Networking and Telecommunication Technologies -
ACLC (AMA Computer Learning Center)
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