Hernalyn B. Hernaez

· Led the Single Site Optimization for Smart's New Site Release Project and Expansion Project.

· Performed adjustments to Remote Electrical Tilt (RET) to enhance coverage, quality, dominance, and improve key performance indicators (KPIs) of sites requiring optimization.

· Fine-tuned neighboring sites for SSO improvement and continuously monitored KPIs.

• Company Overview: Ericsson – Smart Project
• Handled North Luzon sites for Optimization
• Coordinated with field teams for DT Routes and site schedules
• Handled Site Engineers for alarm clearings, ICM band issues, RSSI, Issues, Interference Issues and physical issues as well as Electrical Tilt Problems, physical adjustments, hardware Issues, PIM issues, concerning site performances and the likes
• Handled Rigger teams for physical adjustments and site audits
• Weekly meeting with Smart counterparts for outputs and improvements and acceptance of Technologies such as 2G, 3G, LTE
• Weekly meeting with Smart counterpart for Site acceptance and Improvements
• Checked and rectified Swap Sectors and Alarms and Interference Issues
• Handled SEAGAMES event and generated report for Smart Acceptance
• Handled PBA EVENT optimization and supported and analyzed logs from DTE
• Assisted with the improvement of LTE signal for the said event and generated report to be presented to Smart
• Assisted with the report creation for 5G events
• Assisted with report creation for MEOW sites
• Assisted with VIP Concerns for Coverage and Quality
• Assisted with VoLTE concerns and report creations
• Generated Reports Using TEMS Investigation, Map Info, Google Earth, Automation generated by Ericsson
• Assisted with P.O concerns and trackers for Ericsson billing
• Ericsson – Smart Project

• Company Overview: Ericsson – Smart Project
• Analyzed and Optimized OSS technical concerns, such as 2G CSSR, availability, TCH Drop, DL and UL Qual, Handover Success rate
• Analyzed and Optimized OSS technical concerns, such as 3G ISHO and IFHO, Interferences Improve KPIs
• Analyzed and Optimized OSS technical concerns, such as 4G CSFB, Throughput, PRB-load balancing, IFHO, ISHO
• Generated Reports and presented to Smart counterparts for FAC acceptance
• On Airing of New Integrated Sites based on KPI criteria
• Performs parameter, features and license audit after site on airing
• Ericsson – Smart Project

• Company Overview: HUAWEI-Smart LTE Rollout Project
• Handled Optimization for Single Site Optimization and Cluster for Visayas Area and Presentation to Smart Area Owners
• Coordinated with field teams for schedules and DT Routes
• Processing logs through Actix and Analyzing processed logs for improvements for 2G, 3G and LTE
• Optimized sites by checking Timing Advances, Neighbor Addition and deletion, RET adjustments, improving coverage for all technology
• Adjusting electrical and mechanical tilt for better coverage and quality
• Checked and rectified Swap Sectors and Alarm and Interference Issues
• Generating Report to be submitted to Area Owners for acceptance
• Coordinating with Smart counterpart for better improvements on site, working hand in hand as a team to create a well-improved coverage and quality for subscribers
• HUAWEI-Smart LTE Rollout Project

• Company Overview: Flexigroup Pty
• Ltd
• Answer queries of customers regarding products and services
• Create an application of the line of credit for the customers, answer billing concerns, disputes, and calculate interests
• Flexigroup Pty
• Ltd

• Company Overview: Bell Canada
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Handle Billing concerns such as payments, disputes and payment arrangement
• Bell Canada