HERMENIA OZARRAGA
PROBATION AND PAROLE OFFICER
Linamon, Province Of Lanao Del Norte
Summary
Adept at fostering rehabilitation and ensuring public safety, my tenure at DOJ - Parole And Probation Admin RX honed my skills in motivational interviewing and courtroom testimony. By leveraging interpersonal skills and evidence-based practices, I significantly contributed to reducing recidivism rates and enhancing agency effectiveness. Highly-motivated Probation and Parole Officer with 7 years experience in the criminal justice system, including case management, field supervision and other more. Seasoned professional with excellent communication, organization and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Probation and Parole Officer
DOJ - PAROLE AND PROBATION ADMIN RX
08.2016 - Current
- Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
- Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
- Assisted clients in finding employment opportunities and housing options upon release, fostering self-sufficiency and economic stability.
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Developed comprehensive case plans for probationers/parolees, resulting in improved rehabilitation outcomes.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Leveraged strong communication skills to maintain rapport between probation and parole officers, clients, and community partners throughout the supervision period.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive behavioral change and reducing the risk of future offenses.
- Arranged substance abuse rehabilitation for offenders.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
Administrative Aide IV
DOJ - Parole And Probation Admin RX
11.2013 - 08.2016
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
- Assisted in the preparation of presentations and reports, ensuring accurate data representation and clear messaging.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Managed relational database to store information for reference, reporting, and analysis.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Ensured regulatory compliance through meticulous attention to detail in document preparation, submission processes, and internal audits management.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Criminology
PHINMA-CAGAYAN DE ORO CITY COLLEGE - ETEEAP
CAGAYAN DE ORO CITY, PROVINCE OF MISAMIS ORIENTAL 04.2001 -
J.D. - Bachelor of Laws
MISAMIS UNIVERSITY
Ozamiz, Philippines 04.2001 -
Skills
Courtroom Testimony
Professional boundaries
Motivational Interviewing
De-Escalation Techniques
Supervising residents
Interviewing skill
Teamwork and Collaboration
Problem-Solving
Adult probation
Multitasking Abilities
Time management abilities
Adaptability and Flexibility
Effective Communication
Active Listening
Organizational Skills
Court Procedures
Attention to Detail
Relationship Building
Interpersonal Skills
Professionalism
Continuous Improvement
Goal Setting
Community Service Programs
Drug Testing
File reviews
Drug diversion understanding
Accomplishments
LIST OF ACCOMPLISHMENTS AND CONTRIBUTIONS
Ø Designated as Cagayan de Oro City Program Coordinator for VPA
Ø Designated as PPOLPI / PPAEA Chairperson from January 2021 to present
Ø Designated as Chairperson for the 46thyear Anniversary of the DOJ-PPA for this year, 2022
Ø Designated as Regional Sports Committee Chairperson (PPA Region 10) from January 2018 to present
Ø VPA Regional Committee Member from 2018 to present
Ø Member for Committee Training Seminar for the Year-End General Assembly for this year
Ø Member for the Training and Advocacy Team for the Reconstitution of the DOJ-PPA Region X Quality Management System Organization
Ø Member of the HRMPSB as 2ndlevel Representative from 2021 to present
Ø Awarded Cert. of Recognition as 2ndPlace, Field Officer with Highest Investigation Output Submitted for FY 2019
Ø Awarded Cert. of Recognition as 2ndPlace, Field Officer with Highest Supervision Output for FY 2019
Ø Awarded Cert. of Recognition as 2ndPlace, Field Officer with Highest Investigation Output Submitted within the Prescribed Period for FY 2019
Ø Awarded Third Most Punctual Award during the entire year of 2019
Ø Awarded Cert. of Recognition as 1stPlace, Field Officer with Post-Sentence Investigation Reports Submitted within the Prescribed Period for FY 2018
Ø Awarded Cert. of Recognition as 2ndPlace, Field Officer with Highest Investigation Output for FY 2018
Ø Awarded Cert. of Recognition as 2ndPlace, Field Officer with Highest Supervision Output for FY 2018
Ø Awarded Cert. of Recognition as Most Punctual during the entire year of 2018
Ø Awarded Cert. of Recognition (for Region X) for placing 2nd Place in Modified Volleyball Game during the 3rd VISMIN Games at Mambukal Challenge held on May 17-19, 2017
Ø Awarded Certificate of Recognition during the conduct of virtual Consultation and Open Forum in line with the annual celebration of National Correctional Consciousness Week (NACOCOW) 2021
Ø Awarded Certificate of Appreciation as Resource Speaker during the Orientation on the Process of Probation and Plea-Bargaining at Barangay 35 on December 15, 2021
Timeline
Probation and Parole Officer
DOJ - PAROLE AND PROBATION ADMIN RX
08.2016 - Current
Administrative Aide IV
DOJ - Parole And Probation Admin RX
11.2013 - 08.2016
Bachelor of Science - Criminology
PHINMA-CAGAYAN DE ORO CITY COLLEGE - ETEEAP
04.2001 -
J.D. - Bachelor of Laws
MISAMIS UNIVERSITY
04.2001 -