HERMELITO Q. JURALBAR
Davao City,Davao del Sur
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Alorica
06.2022 - Current
- Handle inbound calls to assist guests with inquiries, reservations, and account-related concerns, ensuring exceptional customer service.
- Resolve guest issues promptly and professionally.
- Collaborate with team members to achieve departmental targets and service goals.
Technical Support Representative
Alorica
04.2022 - 06.2022
- Provided technical assistance for home automation and security systems, troubleshooting hardware and software issues effectively.
- Guided customers through system installations and operational challenges.
- Delivered clear and concise instructions, ensuring customer comprehension and satisfaction.
Email Support and Document Reviewer
Conectys
11.2020 - 12.2021
- Reviewed and verified customer-submitted documents to ensure authenticity and accuracy, adhering to strict company guidelines.
- Maintained high levels of attention to detail and confidentiality while handling sensitive information.
- Ensured timely processing of documentation, meeting established performance and quality standards.
- Communicated discrepancies or issues to team leads for resolution.
- Collaborated with the team to improve document review processes and enhance operational efficiency.
Customer Service Representative (Subscription Box Account)
AWESOME OS
07.2019 - 10.2020
- Addressed member inquiries about accounts, orders, and products
- Conducted thorough document reviews submitted by consumers
Consultant (Provider's Services Representative - Healthcare Account)
Sutherland Global Services, Inc.
07.2017 - 09.2018
- Answered healthcare provider inquiries about member enrollment, eligibility, and benefits
- Provided status updates on provider claims and resolved claim issues
- Coordinated with other departments regarding provider claims
Customer Service Associate (US Retail Seller Support)
Concentrix Davao
01.2017 - 06.2017
- Resolved seller concerns and provided email recaps for future reference
- Informed sellers about the latest updates in the Amazon system
Education
Bachelor of Science - Psychology
The University of Mindanao
Skills
- Active listening
- Effective stress management
- Exceptional customer service delivery
- Proficient in handling voice and non-voice contacts
References
- Jennylyn Quirino, Operations Manager(CAE PBX/GSA) Jennylyn.Quirino@alorica.com
- Jenaldine Cahagnaan, Team Manager(CAE PBX/GSA) Jenaldine.Cahagnaan@alorica.com
- Jay Mart Lawas, Team Manager(CAE PBX/GSA) JayMart.Lawas@alorica.com
Timeline
Guest Service Representative
Alorica
06.2022 - Current
Technical Support Representative
Alorica
04.2022 - 06.2022
Email Support and Document Reviewer
Conectys
11.2020 - 12.2021
Customer Service Representative (Subscription Box Account)
AWESOME OS
07.2019 - 10.2020
Consultant (Provider's Services Representative - Healthcare Account)
Sutherland Global Services, Inc.
07.2017 - 09.2018
Customer Service Associate (US Retail Seller Support)
Concentrix Davao
01.2017 - 06.2017
Bachelor of Science - Psychology
The University of Mindanao