Overview
Work History
Education
Skills
References
Timeline
Generic

HERMELITO Q. JURALBAR

Davao City,Davao del Sur

Overview

8
8
years of professional experience

Work History

Guest Service Representative

Alorica
06.2022 - Current
  • Handle inbound calls to assist guests with inquiries, reservations, and account-related concerns, ensuring exceptional customer service.
  • Resolve guest issues promptly and professionally.
  • Collaborate with team members to achieve departmental targets and service goals.

Technical Support Representative

Alorica
04.2022 - 06.2022
  • Provided technical assistance for home automation and security systems, troubleshooting hardware and software issues effectively.
  • Guided customers through system installations and operational challenges.
  • Delivered clear and concise instructions, ensuring customer comprehension and satisfaction.

Email Support and Document Reviewer

Conectys
11.2020 - 12.2021
  • Reviewed and verified customer-submitted documents to ensure authenticity and accuracy, adhering to strict company guidelines.
  • Maintained high levels of attention to detail and confidentiality while handling sensitive information.
  • Ensured timely processing of documentation, meeting established performance and quality standards.
  • Communicated discrepancies or issues to team leads for resolution.
  • Collaborated with the team to improve document review processes and enhance operational efficiency.

Customer Service Representative (Subscription Box Account)

AWESOME OS
07.2019 - 10.2020
  • Addressed member inquiries about accounts, orders, and products
  • Conducted thorough document reviews submitted by consumers

Consultant (Provider's Services Representative - Healthcare Account)

Sutherland Global Services, Inc.
07.2017 - 09.2018
  • Answered healthcare provider inquiries about member enrollment, eligibility, and benefits
  • Provided status updates on provider claims and resolved claim issues
  • Coordinated with other departments regarding provider claims

Customer Service Associate (US Retail Seller Support)

Concentrix Davao
01.2017 - 06.2017
  • Resolved seller concerns and provided email recaps for future reference
  • Informed sellers about the latest updates in the Amazon system

Education

Bachelor of Science - Psychology

The University of Mindanao

Skills

  • Active listening
  • Effective stress management
  • Exceptional customer service delivery
  • Proficient in handling voice and non-voice contacts

References

  • Jennylyn Quirino, Operations Manager(CAE PBX/GSA) Jennylyn.Quirino@alorica.com
  • Jenaldine Cahagnaan, Team Manager(CAE PBX/GSA) Jenaldine.Cahagnaan@alorica.com
  • Jay Mart Lawas, Team Manager(CAE PBX/GSA) JayMart.Lawas@alorica.com

Timeline

Guest Service Representative

Alorica
06.2022 - Current

Technical Support Representative

Alorica
04.2022 - 06.2022

Email Support and Document Reviewer

Conectys
11.2020 - 12.2021

Customer Service Representative (Subscription Box Account)

AWESOME OS
07.2019 - 10.2020

Consultant (Provider's Services Representative - Healthcare Account)

Sutherland Global Services, Inc.
07.2017 - 09.2018

Customer Service Associate (US Retail Seller Support)

Concentrix Davao
01.2017 - 06.2017

Bachelor of Science - Psychology

The University of Mindanao
HERMELITO Q. JURALBAR