HERMALUZ ANN VILORIA - CACAY
LICENSED PHARMACIST
BACOOR
Summary
A committed, proficient, and multi-skilled registered pharmacist. Obtained comprehensive training and work experience from a BPO company handling Pharmacy Benefit Management account situated in the United States, along with supervisory level knowledge of retail pharmacies. The primary emphasis of duties is clinical benefit analysis in accordance with client requirements and intent. Deliver outstanding results to client on time. Showcase professionalism, initiative, and a high degree of adaptability.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Subject Matter Expert- SME/ Process Trainer
ACCENTURE INC.
02.2016 - 2 2018
- Client certified process trainer, coder and QC.
- Handle and facilitate daily client touch-point and production meetings
- Conduct training and certifications of newly hired members (Manila and Mumbai)
- Provides mentoring support and as Subject Matter Expert for both Manila and Mumbai teams {Included in A-list Accenture Operations people developer award}
- Trained and mentored 30 new personnel hired to support process.
- Responsible in review, triage of daily requests workload to ensure even distribution to meet deadlines.
- Facilitate quality and calibration daily calls to Manila and Mumbai teams.
- Creating process SOP's and assessment to improve procedures to deliver consistent quality results.
- Established best practices for process improvement, increase efficiency, enabling teams to complete tasks ahead of schedule.
Clinical Analyst - Benefit Configuration
ACCENTURE INC.
07.2014 - 02.2016
- Client certified analyst for Simple to Complex Requests from Level 1-5
- Provide onshore and offshore support related to Benefit Configurations
- Ensure client intent were correctly analyzed
- Submit properly filled request form to coders and conduct QC once completed to maintain high standards on process.
- Attend client calls with onshore team as necessary
- Extend mentoring support to team members such as reviewer and QC; as team analyst with consistent 100% quality score; with certificate of recognition from the project.
Store Supervisor/ Senior Pharmacist
WATSONS PHILIPINNES INC.
02.2009 - 02.2012
- Responsible for day to day Store operations as to Sales, People Management, Inventory Management, Business process and security.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Setting up monthly sales goal and action plans. Achieved daily sales target
- Accurate and proper dispensing of medications
- Provide guidance and training to Pharmacy Student Interns
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Perform other related duties as assigned.
- Developed positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Store Supervisor/Opening Pharmacist
MERCURY DRUG INC.
03.1998 - 07.2002
- Proper dispensing of medication and patient counseling
- Collaborate on Pharmacy Assistants and other store staffs to ensure that patients receive most effective and safe medications
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Responsible for day to day Store operations as to Sales, People Management, Inventory Management, Business process and security
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns
- Managed cash handling processes accurately to maintain financial integrity within store daily transactions.
- In-charge in training of newly hired Pharmacist and Pharmacy Assistants
- Perform other related duties which Store Manager may assign from time to time.
Education
Bachelor of Science - BS Pharmacy
Saint Louis University
Baguio City, Province Of Benguet, Philippines 04.1992 - 04.1996
High School Diploma -
School of Our Lady of Atocha
Alicia, Province Of Isabela, Philippines 04.1988 - 04.1992
Primary Education -
Cauayan South Central School
Cauayan, Province Of Isabela, Philippines 01.1982 - 04.1988
Skills
Administrative Task
Training and mentoring
Excellent verbal and written communication skills
Attention to Detail
Teamwork: Ability to collaborate effectively in team processes
Problem-solving: Possess strong analytical skills to identify and solve issues
Time Management: Efficiently prioritize tasks to meet deadlines
Adaptability: Quick to learn and adapt to new process and environment
Microsoft Office
Google Workspace
Certification
Certificate of Excellence as a team Process Trainer
References
Available upon request
Training
- Basic Medical Virtual Assistant
- Telemedicine
- Medical Receptionist and Phone Handling
- Insurance Verification
- Prior Authorization
- Medical Scribing
- Updating Pharmacy Knowledge and Upgrading Competencies
- The Pharmacist in Creating Healthier Lives
- Licensing of Drug Establishment/Outlets Seminar
- Strengthening Unity of Professionalism for Improved Healthcare Services
- Customer Service
- Basic Store Supervisory
Timeline
Subject Matter Expert- SME/ Process Trainer
ACCENTURE INC.
02.2016 - 2 2018
Clinical Analyst - Benefit Configuration
ACCENTURE INC.
07.2014 - 02.2016
Store Supervisor/ Senior Pharmacist
WATSONS PHILIPINNES INC.
02.2009 - 02.2012
Store Supervisor/Opening Pharmacist
MERCURY DRUG INC.
03.1998 - 07.2002
Bachelor of Science - BS Pharmacy
Saint Louis University
04.1992 - 04.1996
High School Diploma -
School of Our Lady of Atocha
04.1988 - 04.1992
Primary Education -
Cauayan South Central School
01.1982 - 04.1988