Hi, I’m
HERDOLF DE LA PEÑA
Customer Service Representative
Phase 1 Package 4 Block 67 Lot 6, Bagong Silang, Caloocan City
Overview
16
years of professional experience
Work History
Afni Inc.
Customer Service Representative – (Under Account: Verizon)
09.2023 - Current
Job overview
- deliver client assistance and technical support
- Build customer loyalty by delivering timely and efficient assistance
- ensuring equilibrium in metrics and key performance indicators
Concentrix Corp.
Customer Service Representative – (Under Account: T-Mobile)
02.2021 - 07.2023
Job overview
- Provide exceptional service and support to T-Mobile customers.
- achieve sales targets and customer satisfaction standards
Vivo Mobile Tech Inc.
Product Specialist
05.2017 - 12.2020
Job overview
- market mobile solutions
- resolve technical issues and respond to customer inquiries
- meeting sales objectives
SuperJani Janitorial Services
Bagger/Baggage Area Personnel
03.2014 - 08.2014
Job overview
- inventory management and client support
- packaging of purchased items
AsiaPro Cooperative
Sales Associate – Rustan's
10.2013 - 12.2013
Job overview
- customer service and inventory oversight
- meeting sales goals
- stock inventory maintenance
AsiaPro Cooperative – Topspot Cooperative
Sales Associate – Rustan’s Makati
06.2012 - 08.2013
Job overview
- Customer assistance and inventory management
Golden Arches Development Corporation
Service Crew – Mcdonald's Tutuban Primeblock
11.2009 - 01.2010
Job overview
- product standards, service satisfaction, and workplace tidiness
- product coordinator and inventory oversight
Education
Florentino Torres High SchoolGagalangin, Tondo Manila
High School Diploma
04-2003
Manila Manpower Development CenterImmaculada St. Cor. Tayuman Tondo Manila
Vocational from Hotel And Restaurant Services
11-2016
Skills
Customer care & Tech support
Adaptability
Computer skills
Conflict resolution strategies
Timeline
Customer Service Representative – (Under Account: Verizon)
Afni Inc.
09.2023 - Current
Customer Service Representative – (Under Account: T-Mobile)
Concentrix Corp.
02.2021 - 07.2023
Product Specialist
Vivo Mobile Tech Inc.
05.2017 - 12.2020
Bagger/Baggage Area Personnel
SuperJani Janitorial Services
03.2014 - 08.2014
Sales Associate – Rustan's
AsiaPro Cooperative
10.2013 - 12.2013
Sales Associate – Rustan’s Makati
AsiaPro Cooperative – Topspot Cooperative
06.2012 - 08.2013
Service Crew – Mcdonald's Tutuban Primeblock
Golden Arches Development Corporation
11.2009 - 01.2010
Florentino Torres High School
High School Diploma
Manila Manpower Development Center
Vocational from Hotel And Restaurant Services
Language
Filipino
Bilingual or Proficient (C2)
English
Advanced (C1)