VIDEO BLOGGING
HERBERT CONSTANTINO
RESTAURANTSUPERVISOR
CALAMBA LAGUNA
Summary
Experienced hospitality professional with a long track record in dining service, reservations, and event support. Skilled in leading waitstaff, resolving guest concerns, handling cash accurately, and maintaining food safety standards. Proven ability to keep service running smoothly during busy shifts.
Overview
5
5
Languages
1
1
Certification
28
28
years of professional experience
Work History
CAPTAIN WAITER
SMITH SUCCESS SDN.BHD
12.2013 - 09.2026
- Supervised dining room service flow, ensuring prompt guest attention and smooth table turnover.
- Coordinated waitstaff assignments, balancing sections to maintain consistent service standards.
- Trained new servers on menu knowledge, service etiquette, and customer handling procedures.
- Resolved guest complaints promptly, maintaining professionalism and protecting customer satisfaction.
- Supported banquet and private event service, organizing staff for efficient execution.
- Monitored table presentation, order accuracy, and service timing throughout meal periods.
- Completed restaurant opening and closing functions that included POS report generation.
- Communicated special requests clearly between guests, kitchen staff, and service team.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
WAITER
AL-SUWAIDE CATERING
04.2011 - 04.2013
- Delivered attentive table service, ensuring accurate order handling and timely meal presentation.
- Coordinated with kitchen staff to support smooth banquet and catering service flow.
- Monitored table turnover, clearing settings efficiently and preparing areas for new guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Booking Officer
QUEENSLAND CATERING SERVICESS
01.2009 - 01.2011
- Coordinated booking schedules, ensuring accurate allocation of catering services across events.
- Managed customer inquiries, providing clear information on availability, pricing, and service options.
- Processed reservations and updated booking records with accuracy and attention to detail.
- Confirmed event details with clients and internal teams to support smooth service delivery.
- Prepared booking documentation, invoices, and related correspondence within required timelines.
- Increased customer satisfaction through timely and accurate booking confirmations.
WAITER/Captain Waiter/Floral Designer
QUEESNLAND CATERING SERVICES
12.2002 - 12.2009
- Monitored guest needs throughout meals, addressing concerns with professionalism and discretion.
- Organized table settings, section readiness, and cleanup to support efficient service operations.
- Maintained food safety, sanitation, and presentation standards across front-of-house duties.
- Inspected dishes and utensils for cleanliness.
- Trained waiters on service standards, menu knowledge, and guest interaction expectations.
SERVER/CASHIER
DUNKIN DONUTS
01.2008 - 06.2008
- Took customer orders accurately, processed payments, and delivered prompt service during high-volume rushes.
- Maintained clean counter, dining, and beverage stations to support food safety and store presentation.
- Coordinated with team members to complete opening, closing, and daily service tasks efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
KITCHEN STAFF
JOLLIBEE
01.1999 - 06.1999
- Prepared menu items according to Jollibee food safety and quality standards.
- Operated kitchen equipment safely while maintaining consistent cooking temperatures and output.
- Assembled orders accurately to support fast-paced service and customer satisfaction.
- Monitored ingredient freshness and rotated stock to reduce waste and ensure quality.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
No Degree - Secondary Education
BATANGAS STATE UNIVERSITY9 (ARASOF)
Nasugbu, Province Of Batangas, Philippines 04.2001 -
No Degree - ELECTROMECHANIS MAJOR IN COMPUTER
DUALTECH TECHNOLOGY
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Order taking
Team management
Reservation handling
Event coordination
Effective communication
Food and beverage expertise
Strong leadership
Guest service
Cash handling
Safe food handling
Certification
FOOD HANDLING
Interests
NEW LANGUAGE LEARNING
LISTENING TO MUSIC
Timeline
CAPTAIN WAITER
SMITH SUCCESS SDN.BHD
12.2013 - 09.2026
WAITER
AL-SUWAIDE CATERING
04.2011 - 04.2013
Booking Officer
QUEENSLAND CATERING SERVICESS
01.2009 - 01.2011
SERVER/CASHIER
DUNKIN DONUTS
01.2008 - 06.2008
WAITER/Captain Waiter/Floral Designer
QUEESNLAND CATERING SERVICES
12.2002 - 12.2009
No Degree - Secondary Education
BATANGAS STATE UNIVERSITY9 (ARASOF)
04.2001 -
No Degree - ELECTROMECHANIS MAJOR IN COMPUTER
DUALTECH TECHNOLOGY
04.2001 -
KITCHEN STAFF
JOLLIBEE
01.1999 - 06.1999