HERALD VON O. ROASA
LUISIANA,LAGUNA,PHILIPPINES
Summary
"Technical Education and Skills Development Authority National Certification II in Cookery. Dedicated line cook with over 6 years of experience in fast-paced, high-volume commercial kitchens. Skilled in sautéing, grilling, knife work, and strict HACCP food safety compliance. Proven ability to cut prep times by 20% while maintaining high presentation standards."
Overview
1
1
Language
11
11
years of professional experience
Work History
COOK
Slim diet Food Corp.
JEDDAH
11.2024 - 12.2025
- Prepared food items for customers, accommodating special requests, ensuring timely and consistent service
- Checked food quality before serving to customers, securing results of laboratory tests and other requests
- Conducted inspections of food products and supplies for quality assurance
- Assessed food and supply requirements by analysing rotating menus
- Controlled and minimised waste to maintain efficiency in food preparation
- Ensure work environment and stations are clean and sanitized
COOK
LA MERE SABBOHHA
JEDDAH
09.2019 - 10.2023
- Follow recipes, including measuring, weighing and mixing ingredients
- Bake, grill, steam and boil meats, vegetables, fish, poultry and other food
- Present, garnish and arrange final dishes
- Maintained freshness of ingredients and final products to uphold quality standards
- Assessed quality and freshness of ingredients to ensure optimal cooking outcomes
- Maintain food safety and sanitation standards
- Handled and stored ingredients and food according to safety protocols
- Maintain a clean and safe work area, including handling utensils, equipment and dishes
- Monitored inventory levels at station to prevent shortages and support seamless operations
SERVICE CREW/CALL CENTER DELIVERY
OLAYAN FOOD SERVICCES COMPANY (BURGER KING)
RIYADH
04.2016 - 09.2018
- Managed call centre operations to efficiently handle customer inquiries and requests.
- Answer inbound phone calls, chats, or emails to assist customers with placing new food orders, modifying items, or checking menu availability.
- Verify order details (items, delivery address, special instructions, and contact numbers) with customers.
- Monitored real-time order progress and updated customers on pickup and arrival times to ensure satisfaction.
- Coordinated communication between customers, delivery couriers, and kitchen staff to resolve transit delays.
- Managed escalations related to missing items, incorrect orders, late deliveries, or food quality to maintain service standards.
- Process order cancellations, refunds, or redeliveries in accordance with company policy.
- Greet customers warmly, assist with preliminary questions, and present menus.
- Accurately record food and drink orders, offer helpful suggestions, and share daily specials.
- Resolved customer concerns and escalated complex issues to supervisor for timely resolution.
- Assemble, check, and package take-away or dine-in orders quickly during peak hours.
- Communicate dietary restrictions or custom orders clearly to the kitchen team
SERVICE CREW
LAS PALMAS RESTAURANT CO.(SUBWAY)
Free Trade Zone Shuwaikh, KUWA
07.2014 - 09.2015
- Took orders accurately and provided menu recommendations.
- Operated POS system for accurate processing of cash and card payments, ensuring smooth transactions.
- Welcomed customers warmly, addressing preliminary questions to enhance their dining experience.
- Maintained cleanliness and hygiene in dining areas and equipment, contributing to a safe and pleasant environment.
- Adhere to all the health and safety and company operation standards.
- Monitored inventory levels to ensure adequate stock availability by helping with receiving, checking, and stocking supplies
Education
National Certification II - Cookery
Technical Education and Skills Development Authority
San Pablo City, LAG01-2026
College Graduate -
AMA computer college
Sta Cruz, Laguna, Philippines01-2013
Secondary Level -
Luis Bernardo Memorial High School
Luisiana, Laguna, Philippines01-2004
Primary Level -
Luisiana Central Elementary School
Luisiana, Laguna, Philippines01-2000
Skills
- Food preparation
- Cooking
- Food preparation techniques
- Cooking techniques
- Recipe execution
- Portion control
- Food safety compliance
- Safe food handling
- Kitchen sanitation
- Hygiene practices
- Inventory control
- Kitchen management
- Team coordination
- Order accuracy
- Customer service
PROFILE
Languages known: Tagalog and English
Signature
Herald Von O. Roasa
Timeline
COOK
Slim diet Food Corp.
11.2024 - 12.2025
COOK
LA MERE SABBOHHA
09.2019 - 10.2023
SERVICE CREW/CALL CENTER DELIVERY
OLAYAN FOOD SERVICCES COMPANY (BURGER KING)
04.2016 - 09.2018
SERVICE CREW
LAS PALMAS RESTAURANT CO.(SUBWAY)
07.2014 - 09.2015
National Certification II - Cookery
Technical Education and Skills Development Authority
College Graduate -
AMA computer college
Secondary Level -
Luis Bernardo Memorial High School
Primary Level -
Luisiana Central Elementary School