Henson Adams
Sales Specialist
Quezon City, Metro Manila
Summary
Dynamic sales professional with a proven work record in the BPO industry, excelling in client engagement and problem-solving. Leveraged effective communication and critical thinking to enhance customer satisfaction and boost sales revenue. Skilled in customer service and data interpretation, consistently delivering tailored solutions that drive business success. With a strong belief that product knowledge is key for an effective sales conversion.
Overview
7
7
years of professional experience
Work History
Automotive Brake Specialist
BuyBrakes.com
03.2024 - 03.2025
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Parts Specialist
Carparts.com
04.2020 - 03.2024
- Increased store revenue by cross-selling products and upselling services to customers.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Sales Associate
Concentrix
08.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with team members to achieve monthly sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Agent
US Auto Parts
04.2018 - 08.2019
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Explained features and advantages of automotive products or services to promote sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
Education
General Business - Business
Eastern Arizona Community College
Thatcher Arizona, USA 04.2001 -
GED -
Eastern Arizona College
Thatcher Arizona, USA 04.2001 -
Skills
Client Engagement
Timeline
Automotive Brake Specialist
BuyBrakes.com
03.2024 - 03.2025
Parts Specialist
Carparts.com
04.2020 - 03.2024
Sales Associate
Concentrix
08.2019 - 03.2020
Sales Agent
US Auto Parts
04.2018 - 08.2019
General Business - Business
Eastern Arizona Community College
04.2001 -
GED -
Eastern Arizona College
04.2001 -
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