Henson Adams
Sales Specialist
Quezon City, Metro Manila
Summary
Dynamic sales professional with a proven work record in the BPO industry, excelling in client engagement and problem-solving. Leveraged effective communication and critical thinking to enhance customer satisfaction and boost sales revenue. Skilled in customer service and data interpretation, consistently delivering tailored solutions that drive business success. With a strong belief that product knowledge is key for an effective sales conversion.
Overview
7
7
years of professional experience
Work History
Automotive Brake Specialist
BuyBrakes.com
03.2024 - 03.2025
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Parts Specialist
Carparts.com
04.2020 - 03.2024
- Increased store revenue by cross-selling products and upselling services to customers.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Sales Associate
Concentrix
08.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with team members to achieve monthly sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Agent
US Auto Parts
04.2018 - 08.2019
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Explained features and advantages of automotive products or services to promote sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
Education
General Business - Business
Eastern Arizona Community College
Thatcher Arizona, USA 04.2001 -
GED -
Eastern Arizona College
Thatcher Arizona, USA 04.2001 -
Skills
Client Engagement
Quality Assessment
Effective Team Engagement
Problem-Solving Skills
Effective Communication Skills
Effective Issue Resolution Techniques
Vendor relations
Proficient Information Sharing
Effective Team Collaboration
Critical Thinking Skills
Skilled in Prioritizing Tasks
Strong Verbal Skills
Data Interpretation
Active listening
Sales Tactics
Timeline
Automotive Brake Specialist
BuyBrakes.com
03.2024 - 03.2025
Parts Specialist
Carparts.com
04.2020 - 03.2024
Sales Associate
Concentrix
08.2019 - 03.2020
Sales Agent
US Auto Parts
04.2018 - 08.2019
General Business - Business
Eastern Arizona Community College
04.2001 -
GED -
Eastern Arizona College
04.2001 -