Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Training Attended And Projects
Training
Timeline
Generic
Henry P. Tala

Henry P. Tala

Lubao

Summary

To associate as a Network Support Engineer or any field that fits my qualification to pursue careers in a Reputable Dynamic Growth Oriented Organizations in which provide opportunities for Professional growth and development, wherein I can harness my knowledge and skills with professional integrity.

Overview

24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Supervisor, Desktop Support, Site Technology

TTEC - TeleTech Customer Care Management Philippines Inc.
Mexico
06.2022 - 04.2025
  • Provide thorough technical assistance to computer users while efficiently managing workloads to ensure the smooth operation of desktop systems and workstations.
  • Responsible for maintaining, troubleshooting, and upgrading both hardware and software.
  • Serve as a key point of escalation for complex issues to guarantee that users receive prompt and effective support, handles Team management, Client meeting and direct reporting to Site IT manager.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Team Leader - Sr. Solution Support Engineer

Columbia Technologies Inc.
Nakpil Manila
03.2015 - 05.2022

Project: Structural cabling for Data and Voice

EURO PHILIPPINES AIRLINE / British Airways
08.2014 - 10.2014

IPTV and Network Support

KING ABDULLAH PALACE Private Villa (KAP)
Riyadh
01.2013 - 01.2014

IPTV and Network Support

BTAM Operation and Maintenance
Riyadh
03.2010 - 01.2014

IPTV and Network Support

PRINCESS NORA BINT ABDULRAHMAN UNIVERSITY (PNU)
Riyadh
06.2012 - 01.2013

IPTV and Network Support

ARAQA PALACE PROJECT SITE (Salman bin Abdul-Aziz Al Saud Private Villa)
Riyadh
03.2010 - 06.2012

User Support Attendant

Raen-Josh Internet Café
01.2009 - 03.2010

Technical Support Engineer

BDO (Banco De Oro Universal Bank)
06.2007 - 12.2008

I.T Clerk

Gendiesel Philippines
01.2005 - 04.2005

Computer Technician

BlueCross Group of Companies
10.2001 - 07.2003

Education

Bachelor of Science - Computer Engineering

AMA COMPUTER UNIVESITY
Project 8, Quezon City
01.1995 - 12.2000

Skills

  • Team Management

  • Workload Management

  • Training

  • Performance Evaluation

  • Technical support

  • Maintenance

  • Software Distribution

  • Security

  • Inventory Control

  • Customer Interaction

Strategic planning

Schedule development

Decision-making

Staff development

Project planning

Certification

I hereby certify that the above information is true and correct to the best of my knowledge.

Personal Information

  • Age: 49
  • Height: 5’ 7”
  • Spouse's Name: Ruby Ann R. Tala
  • Date of Birth: 04/13/76
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Married
  • Religion: Iglesia Ni Cristo
  • Place of Birth: Manila, Philippines

Training Attended And Projects

  • Supreme Court Video Conferencing Setup, Logitech Rally plus video conferencing setup 10 RTC and METC court within Metro, Manila., 03/01/22
  • Supreme Court Cisco switches setup, Cisco SMB and SG series Supreme Court Manila Philippines., 03/01/20
  • COA region 2 Tuguegarao City, Sonic wall firewall deployment configuration TZ500., 09/01/20
  • Triple8 Construction Inc., Design and implemented Panasonic CCTV cameras, 10/01/19
  • Valenzuela Peoples Park, CCTV system Design and implemented Hikvision CCTV cameras, 10/01/18
  • Valenzuela City Nanay teacher Project, CCTV system for 42 Elementary School Project Design and implemented Hikvision CCTV cameras, 07/01/17

Training

  • Ruijie Switches, router and access point webinar, 01/01/22
  • Pro-Active Supervision and leadership skills and Practical solving and Decision Making skills, Ariva Academy: SGV Hall AIM Conference Center, Beneviaez corner Trasiera Street, Legaspi villages, Makati city., 11/29/17
  • HP Networking basic and advance Hands On training, MEC Corporation, 10/18/17
  • Procurve controller and access point (WIRELESS) VST MSI, 01/01/22
  • Certify EnGenius Neutron Engineer, 06/01/16, 06/01/18, IDEAS, 5/F RFM corporate Center Pioneer St. Mandaluyong City
  • Honeywell CCTV and access Door hands-on Training, 08/05/16, MSI-ECS COMPLEX, M. Eusebio Avenue San Miguel, Pasig City, Metro Manila, Philippines 1600
  • CISCO SMB TRAINING, 05/08/15, International Micro Village Inc. Unit 8B MEC Bldg., L.P. Leviste St. Salcedo Village, Makati City 1227
  • HP PROCURVE CONTROLLER AND ACCESS POINT (WIRELESS), 08/16/15, MSI-ECS -EASTWOOD LIBIS, Q.C.
  • SONICWALL TRAINING PRE-SALE, 09/10/15, DELL Philippines EASTWOOD LIBIS, Q.C.
  • PANASONIC CAMERA TECHNICAL TRAINING, 11/11/15, MSI-ECS Philippines Bo. Mapandan, Ortigas Ave Ext, Taytay
  • FALCO Access Control Technical Training, 11/13/15, BASS AUTOMATION Phil. ACE Hotel Makati City
  • SAMSUNG TECHWIN Product Technical Training, 11/16/15, Columbia Technologies Inc.

Timeline

Supervisor, Desktop Support, Site Technology

TTEC - TeleTech Customer Care Management Philippines Inc.
06.2022 - 04.2025

Team Leader - Sr. Solution Support Engineer

Columbia Technologies Inc.
03.2015 - 05.2022

Project: Structural cabling for Data and Voice

EURO PHILIPPINES AIRLINE / British Airways
08.2014 - 10.2014

IPTV and Network Support

KING ABDULLAH PALACE Private Villa (KAP)
01.2013 - 01.2014

IPTV and Network Support

PRINCESS NORA BINT ABDULRAHMAN UNIVERSITY (PNU)
06.2012 - 01.2013

IPTV and Network Support

ARAQA PALACE PROJECT SITE (Salman bin Abdul-Aziz Al Saud Private Villa)
03.2010 - 06.2012

IPTV and Network Support

BTAM Operation and Maintenance
03.2010 - 01.2014

User Support Attendant

Raen-Josh Internet Café
01.2009 - 03.2010

Technical Support Engineer

BDO (Banco De Oro Universal Bank)
06.2007 - 12.2008

I.T Clerk

Gendiesel Philippines
01.2005 - 04.2005

Computer Technician

BlueCross Group of Companies
10.2001 - 07.2003

Bachelor of Science - Computer Engineering

AMA COMPUTER UNIVESITY
01.1995 - 12.2000
Henry P. Tala