HENRY F. SIAGO JR.
IT
Imus City,CAV
Summary
Dynamic and motivated professional seeking a position in the Information Technology industry, eager to leverage and enhance technical expertise to drive organizational success. Proven ability to adapt quickly to new technologies and methodologies, ensuring optimal performance and innovative solutions. Committed to continuous learning and professional development, with a strong focus on contributing positively to team objectives and overall company growth. Passionate about utilizing technical skills to solve complex challenges and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
IT Deskside Support Engineer L2
EXCIS Compliance Ltd., (HCL/GSK)
01.2021 - Current
- Managed and escalated technical support inquiries for end users using ServiceNow ticketing system to ensure timely resolution.
- Length of Service: January 4, 2021 up to present
IT Support
Terabit Computer Systems Corporation (C-Man Maritime Inc.)
04.2018 - 04.2020
- Managed inquiries and troubleshooting for IT-related issues, providing timely support and solutions.
- Length of Service: April 2, 2018 – April 1, 2020
IT Desktop Support Engineer L2
Systemantech Inc. (EastWest Bank)
08.2016 - 08.2017
- Delivered comprehensive technical support to all bank employees nationwide.
- Length of Service: August 25, 2016 – August 25, 2017
IT Technical Support
H.R.D Singapore Pte.Ltd.
02.2016 - 07.2016
- Facilitated smooth computer system functionality to enhance user experience and offered strategic technical advice.
- Length of Service: February 21, 2016 – July 20, 2016
Education
Information Technology
Systems Technology Institute –Bacoor
Bacoor City, Cavite01-2015
Diploma - Information Technology
Systems Technology Institute –Tacloban
Tacloban City, Leyte01-2008
High School - undefined
Alegria National High School
Alegria, San Isidro, Northern Samar01-2005
Elementary - undefined
Alegria Elementary School
Alegria, San Isidro, Northern Samar01-2001
Skills
- Delivering second-level technical support
- Effective technical explanation
- IT system setup and management
- Client problem resolution
- Assessment of emerging technology
- Profile setup and maintenance
- Proficient in Windows 10/11 systems
- Management of Windows Server roles and network file shares
- Network configuration
- ServiceNow ticketing management
- Experience with management information systems
- Proficient in IT systems management
- Technical troubleshooting for software and hardware issues
- Global collaboration skills
- Taking responsibility for IT ticket management
- Effective communication in English and Filipino
- Experience in customer service training
- Efficient at acquiring new skills
- Collaborative team player
- Remote desktop management
- Technical support expertise
- Ticketing system experience
- Active Directory management
- Adaptability to change
- VPN configuration
- Network connectivity
- Incident management
- Software configuration
- Asset management
- Mobile device management
- End user supportApplication installations
- Remote diagnostics
Timeline
IT Deskside Support Engineer L2
EXCIS Compliance Ltd., (HCL/GSK)
01.2021 - Current
IT Support
Terabit Computer Systems Corporation (C-Man Maritime Inc.)
04.2018 - 04.2020
IT Desktop Support Engineer L2
Systemantech Inc. (EastWest Bank)
08.2016 - 08.2017
IT Technical Support
H.R.D Singapore Pte.Ltd.
02.2016 - 07.2016
Diploma - Information Technology
Systems Technology Institute –Tacloban
High School - undefined
Alegria National High School
Elementary - undefined
Alegria Elementary School
Information Technology
Systems Technology Institute –Bacoor
OJT PRACTICUM
- Company: Kellitech Import & Export Corp.
Address: Kellsons Building 1202 Apacible Street, Paco, Manila
Position: IT Support
Description: Troubleshooting Computer software, hardware and networking.
Length of Service: 486 Hours
- Company: Pag ibig Fund
Address: Tacloban City, Leyte
Position: Office Clerk/Tech
Description: Filing in the members contribution
Length of Service: 200 Hours
SEMINARS ATTENDED
- Certificate of Online Training (Microsoft Active Directory and DNS) 2024
- 20th National Youth Convention 2015 (CCP Complex, Vicente Sotto Street, Pasay City, Metro Manila)
- Public Employment Service Office(PESO) 2014 (STI College Bacoor, Cavite)
- 13th National Youth Convention 2008 (Ormoc City)
- 12th National Youth Convention 2007 (Tacloban Convention Center)
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and ability.