Henry Escoriaga
Angeles City Pampanga
Summary
Dynamic professional with experience as a Merchandiser at Pepsi and a strong background in customer service at Jollibee Foods Corporation. Proven ability in stock replenishment and effective sales techniques, enhancing customer loyalty through empathetic communication. Skilled in merchandise planning, consistently delivering results in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Merchandiser @Pepsi
Netcorp Inc.
01.2023 - 01.2025
Merchandiser @Unilever
AvtivAsia
01.2021 - 01.2023
Customer Service Representative
Jollibee Foods Corporation
04.2016 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Service Crew
Jollibee Foods Corporation
04.2016 - 04.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Education
High School Diploma -
Las Piñas East National High School
Equitable Village Annex B Las Piñas City04.2014
Skills
Stock replenishment
Sales techniques
Cost analysis
Merchandise planning
Timeline
Merchandiser @Pepsi
Netcorp Inc.
01.2023 - 01.2025
Merchandiser @Unilever
AvtivAsia
01.2021 - 01.2023
Customer Service Representative
Jollibee Foods Corporation
04.2016 - 04.2020
Service Crew
Jollibee Foods Corporation
04.2016 - 04.2020
High School Diploma -
Las Piñas East National High School