Henedina Afable

• Assessed employee performance and developed improvement plans.
• Identified partnership opportunities and established favorable business connections.
• Complied with regulatory guidelines and requirements.
• Recommend loan applications to head office for review, evaluation and approval.
• Enhanced branch production performance by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
• Created strategies to develop and expand existing customer sales, resulting in increase in marketing of new clients.
• Completed filings and upheld strict compliance with regulatory policies and practices of the bank.
• Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
• Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
• Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
• Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
• Conducted financial due diligence on potential investments and acquisitions.
• Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
• Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
• Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
• Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
• Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
• Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
• Consulted customers to boost product sales and services.
• Maintained friendly and professional customer interactions.
• Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.

• Managed cash supply levels effectively, ordering additional funds when necessary to maintain optimal balances at all times.
• Participated actively in staff meetings, sharing insights on process improvements that could enhance overall branch performance.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Monitored and reported suspicious activity in line with bank security policies.
• Acts as the Marketing Tool of the branch.
• Maintained a high level of accuracy in cash handling, minimizing discrepancies for smooth branch operations.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Navigated challenging customer situations calmly and professionally, deescalating conflicts before they escalated further.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Established rapport with customers, building trust and loyalty through consistent high-quality service delivery.
• Supported bank management in monitoring key performance metrics, identifying areas for improvement within the cashier role function.
• Ensured compliance with bank policies, maintaining accurate records and documentation of transactions.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Aided colleagues during peak hours or absences, ensuring continuous service availability for all customers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Boosted branch sales by cross-selling banking products and services to customers.
• Contributed to branch growth through active participation in promotional events and community outreach initiatives.
• Assisted with training of new tellers on policies and procedures.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within the branch''s cashier function.
• Maintained accurate records of customer transactions in line with bank procedures.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Implemented security measures to safeguard customer information and prevent fraud incidents.
• Provided exceptional customer service, resolving issues promptly and professionally.
• Collaborated with team members to achieve branch goals, fostering a supportive work environment.
• Assisted with training new employees, sharing knowledge and best practices for successful cashier performance.
• Worked effectively in fast-paced environments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Passionate about learning and committed to continual improvement.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Promotes teamwork within the workplace.

Verifies veracity, authenticity and accuracy of bank documents and authorized signatories.

Preparations of Collection Letters to various Credit Card Past Due Accounts of Landbank.

Recommend reversals of various credit card finance charges to accounts reverted back to active accounts.

Receives cash deposits and practice speed and accuracy in handling deposits of clients.

• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Trained new hires on customer service policies and procedures.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Maintained accurate records of customer transactions in line with bank procedures.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
• Received loan and utility payments, sending funds to correct destinations.
• Monitored and verified suspicious activity on customer accounts.
• Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed loan payments accurately, contributing to the overall efficiency of branch operations.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Cross-sold credit cards, loans and other bank products.
• Streamlined teller operations for better workflow by implementing time-management strategies.
• Assisted with training of new tellers on policies and procedures.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Established rapport with new clients to increase satisfaction and loyalty.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Assisted customers with banking needs and inquiries.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Sold and cross-sold bank products to new and existing customers.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Referred customers to other banking departments for specialized services.
• Cultivated interpersonal skills by building positive relationships with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to develop and implement creative solutions to complex problems.
• Worked effectively in fast-paced environments.

• Adhered to all bank regulations and policies regarding cash handling, maintaining compliance at all times.
• Maintained accurate records of all cash transactions.
• Assisted in the training materials for new cash custodians, sharing expertise and helping to create a knowledgeable workforce.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Resolved problems, improved operations and provided exceptional service.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Acts as the Secretary of the Field Office and demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.