Hendy Hyacinth Caunca
Travel Care Professional / Customer Service Representative
Bacolod City,Negros Occidental
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Online Travel Consultant
Teleperformance Bacolod
Bacolod City
05.2019 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
ESL Tutor
51 Talk
Bacolod City
07.2017 - 05.2018
- Used Software and Software for word processing, spreadsheets and database management.
- Led tutoring workshops for groups of students with related tutoring needs.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Motivated students with accurate feedback and positive reinforcement.
- Assisted students in developing study skills and strategies.
- Monitored student progress and provided feedback and support.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Technical Support Representative
Convergys
Bacolod City
01.2016 - 06.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to Type technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Education
Bachelor Of Science With Education Degree - English Education
West Negros University
Bacolod City 06.2013 - 09.2015
Skills
Hotel accommodations
Company guidelines and procedures
Travel insurance
Overseas tours
Travel research
Interpersonal communications
Dependable and Responsible
Multitasking Abilities
GDS Trained ( SABRE and AMADEUS)
Timeline
Online Travel Consultant
Teleperformance Bacolod
05.2019 - Current
ESL Tutor
51 Talk
07.2017 - 05.2018
Technical Support Representative
Convergys
01.2016 - 06.2017
Bachelor Of Science With Education Degree - English Education
West Negros University
06.2013 - 09.2015