HELEN MAE SEVILLA
Admin And Finance/Graduate Nurse
Kidapawan City
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated with more than 20 years of experience serving customers and operation. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in different types areas and flexible with changing business needs.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Cashier/Medical Billing Clerk
Kidapawan Doctors Hospital Inc. (ISO ACCREDITED)
09.2012 - Current
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Audited billing records to verify accuracy and completeness.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer invoices, credit memos and payments within established timelines.
- Processed customer refunds and adjustments according to company policies.
- Disbursed petty cash by recording entries and verifying documentation.
- Verified accuracy of billing data and corrected discrepancies.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
Claims Assistant
KIDAPAWAN DOCTORS HOSPITAL INC.(ISO ACCREDITED)
09.2012 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Traveled extensively for customer servicing, mediation, and legal proceedings.
- Affirmed or denied coverage fairly based on thorough investigations.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Monitored claims processing trends to identify potential areas of improvement.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
Clinic Secretary
FUNCTION AND FORM ORTHOPEDIC CLINC
07.2011 - 12.2012
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
Call Center Agent
SUTHERLAND GLOBAL SERVICES
06.2010 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Boosted customer service satisfaction ratings through consistent quality control.
- Attended telephone skills and program information training sessions to boost aptitude.
Administrative Officer
UNITED DOCTORS HOSPITAL INC
06.2007 - 02.2010
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, prepared, and delivered reports to various departments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
STAFF GRADUATE NURSE
UNITED DOCTORS HOSPITAL INC.
07.2007 - 12.2009
- Conferred with RN to identify patient care needs and support and prepare patient admission, transfer or discharge.
- Completed, maintained and submitted accurate and relevant clinical notes regarding patient condition and treatment plan to facilitate continuity of care.
- Contributed to achievement of established department goals and objectives by adhering to policies, procedures and quality and safety standards.
- Instructed and counseled patient and family in meeting nursing and related needs to support plan of care.
- Obtained information from patient interview and observation and documented vital signs, weights and heights to facilitate patient care activities.
- Performed basic procedures and care activities to treat patient physical ailments and emotional needs and fostered collaborative relationship to identify causes, symptoms or explanations resulting in proper diagnosis and appropriate treatments.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Educated family members and caregivers on patient care instructions.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored patient reactions after administering medications and IV therapies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Education
Bachelor of Science - NURSING
NORTH VALLEY COLLEGE FOUNDATION INC
KIDAPAWAN CITY PHILIPPINES 04.2001 -
Bachelor of Science - NURSING
NOTRE DAME OF KIDAPAWAN COLEGE
KIDAPAWAN CITY PHILIPPINES 04.2001 -
Skills
Payment Collection
Product Recommendations
ID Verification
Cash Register Operation
Customer Service
Payment Processing
Cash Handling
Drawer Balancing
Returns Processing
POS Systems
Customer Assistance
Conflict Resolution
Sales Expertise
Reports and Documents
Cleaning and Sanitizing
Payment Posting
Records Maintenance
Refunds and Exchanges
Daily Reporting
Written and Verbal Communication
Guest Inquiries
Cash Drawer Balancing
Refund Handling
Customer Relations
Cash Management
Money Handling
Cash Drawer Management
Vital Sign Monitoring
Medication Administration
Medical Terminology Knowledge
Mobility Assistance
Patient Relations
Specimen Collection
Quality Assurance
Light Housekeeping
Patient Relationship Building
Case Management
Database Administration
Client Documentation
Direct Patient Care
Computer Literate
Companionship and Emotional Support
Quality Assurance Controls
Behavior Redirection
Medical Records Management
Recording Vital Signs
Records Management
Vital Signs Monitoring
Patient-Focused Care
Timeline
Cashier/Medical Billing Clerk
Kidapawan Doctors Hospital Inc. (ISO ACCREDITED)
09.2012 - Current
Claims Assistant
KIDAPAWAN DOCTORS HOSPITAL INC.(ISO ACCREDITED)
09.2012 - Current
Clinic Secretary
FUNCTION AND FORM ORTHOPEDIC CLINC
07.2011 - 12.2012
Call Center Agent
SUTHERLAND GLOBAL SERVICES
06.2010 - 05.2011
STAFF GRADUATE NURSE
UNITED DOCTORS HOSPITAL INC.
07.2007 - 12.2009
Administrative Officer
UNITED DOCTORS HOSPITAL INC
06.2007 - 02.2010
Bachelor of Science - NURSING
NORTH VALLEY COLLEGE FOUNDATION INC
04.2001 -
Bachelor of Science - NURSING
NOTRE DAME OF KIDAPAWAN COLEGE
04.2001 -