HELEN GRACE DEMINGOY
PASIG
Summary
Dedicated and detailed oriented Customer service specialist with more than 7 years customer service experience. I started working in this industry last 2017 and all throughout the years I managed to gained experience and knowledge that I believe will be a great help to your company.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
UnifyCX
06.2025 - 07.2025
- Respond to customer inquiries via phone regarding roadside assistance.
- Accurately process service requests and dispatch the appropriate type of assistance.
- Coordinate with service providers/technicians for timely service delivery.
- Resolve customer complaints efficiently to maintain satisfaction and loyalty.
Customer Experience Contact Center
HGS OSS
05.2024 - 05.2025
- Provided timely support to customers regarding package status, delivery timelines, returns, and complaints. Ensured smooth delivery experiences by resolving issues efficiently and communicating with logistics partners as needed.
Customer Advisor
Trip.com Philippines Inc
04.2022 - 04.2024
- This is my first in-house company and I've been working here for almost 2 years already. As a customer advisor, our main responsibility is handle B2B transaction between hotels and other online travel platform, we also assist guest and hotel representative if they have concerns before or after the reservation.
Customer Service Representative
Teleperformance
03.2022 - 04.2022
- Responsible for managing customer accounts related to flight bookings.
- Handle incoming customer inquiries regarding flight bookings through phone.
- Assist customers in booking, modifying, or canceling flight reservations.
- Provide recommendations on additional travel services (e.g., hotels, car rentals).
- Ensure compliance with airline policies, travel regulations, and industry standards.
Support Ambassador
Telus International Philippines
12.2018 - 03.2022
- This is my first international BPO company and I've been with telus for more than 3 years as a support ambassador on their Airbnb account. Part of my role is to answer basic queries, resolve conflict between hosts and guests, assist either part before or after the reservation and I also handle complaints. This is a blended account and everytime we have a case we are communicating with the customers thru messaging, emails, inbound and outbound call.
Customer Service Representative
Infocom Inc.
09.2017 - 11.2018
- This is my first company and I worked as a CSR for more than a year handling billing, technical and product & services concern for a local telco company.
Education
BSBA - Marketing Management
Pamantasan ng Lungsod ng Pasig
09.2017
Skills
- Complaint Management - Experienced
- Customer Query Management - Experienced
- Customer Support - Experienced
- Dispute Resolution - Experienced
Timeline
Customer Service Representative
UnifyCX
06.2025 - 07.2025
Customer Experience Contact Center
HGS OSS
05.2024 - 05.2025
Customer Advisor
Trip.com Philippines Inc
04.2022 - 04.2024
Customer Service Representative
Teleperformance
03.2022 - 04.2022
Support Ambassador
Telus International Philippines
12.2018 - 03.2022
Customer Service Representative
Infocom Inc.
09.2017 - 11.2018
BSBA - Marketing Management
Pamantasan ng Lungsod ng Pasig
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