Helen Grace Bautista
Team Lead Finance
Paniqui, Province Of Tarlac
Summary
An Accounting graduate with over 7 years of experience in billing and accounts receivable, including 4 years in a leadership role. I also have 2 years of bookkeeping and auditing experience, along with 4 years in customer service supporting financial projects. I am detail-oriented, reliable, and skilled in managing financial processes and client accounts.
Overview
15
15
years of professional experience
Work History
Team Lead - Cash App/Accounts Receivable & Billing
TotalEnergies
Taguig, Metro Manila, Philippines
03.2023 - 03.2026
- As a Team Lead - TotalEnergies, I am responsible for leading and guiding the team, ensuring a positive and productive work environment. My role includes leading daily operations, overseeing call handling and issue resolution to maintain high service standards. I monitor attendance and schedule adherence, promptly addressing any discrepancies to ensure compliance.
- Preparing invoices for clients based on the actual energy consumption.
- Prepared 3 types of Energy Billing based on contract (DPSA, OLA, PPA).
- Applied payments to corresponding customer accounts based on remittance details provided by customers.
- Performed collections via phone calls and emails.
- Properly monitoring of overdue accounts and ensure proper dunning process are being conducted.
- Produced and mailed monthly invoices and statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on daily basis.
- Perform weekly and monthly bank reconciliation
- Process and prepare vendor payments (bank transfers, checks, electronic payments)
- Verify payment details against invoices and approved purchase orders
- Ensure payments are made within agreed terms and avoid late penalties
- Maintain vendor records and payment schedules
- Coordinate with vendors regarding payment status or discrepancies
Process Specialist-Data/Team Lead (Accounts Receivable)
Cognizant Technologies Solutions Philippines
Taguig City, Metro Manila
03.2019 - 03.2023
- Worked as a Process Specialist-Data (Accounts Receivable/Cash Applications) at Cognizant Technologies Solutions Philippines, where I was responsible for handling accounts receivable and cash applications. I processed and recorded financial transactions, ensuring accuracy and completeness. Additionally, I collaborated with cross-functional teams to streamline processes and improve efficiency. Moreover, I maintained accurate and organized financial documentation for audits, while leading the team at the same time.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated financial statements and reports detailing accounts receivable status.
- Responded to customer concerns and questions on daily basis.
- Performed accounts reconciliations for customers.
- Trained and mentored new team members and managers on accounts receivable systems and policies to build cohesive groups and promote operational performance.
Customer Service Representative
Telus International
Taguig City, Metro Manila
02.2016 - 01.2019
- As a Customer Service Representative at Telus International, I provided excellent customer service by addressing customer inquiries and resolving issues. I utilized strong communication skills to effectively communicate with customers and provide personalized assistance. Additionally, I maintained accurate records of customer interactions and transactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
CONVERGYS
08.2015 - 01.2016
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries.
- Collaborated with other departments to ensure customer satisfaction.
Auditor
Guahan Financing Corporation
01.2015 - 06.2015
- Identified and reported on risks that could have impacted financial statement accuracy, resulting in a huge reduction in errors.
- Monitored and reviewed financial activities to ensure accuracy of accounting records.
Auditor
Kasapi Microfinance And Rural Development Inc.
08.2013 - 01.2015
- Identified and reported on risks that could have impacted financial statement accuracy, resulting in a reduction in errors.
- Led a team of auditors to complete project on time and within budget.
- Monitored and reviewed financial activities to ensure accuracy of accounting records.
- Developed and implemented an audit plan that identified and addressed potential risks, ensuring accuracy of financial statements.
Bookkeeper
Kasapi Microfinance And Rural Development Inc.
Nueva Ecija, Philippines
08.2011 - 08.2013
- Managed financial records and transactions, ensuring accuracy and compliance with regulatory standards.
- Reconciled bank statements with internal records to maintain financial integrity and transparency.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Process supplier invoices and verify accuracy.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Collaborated with auditors during annual audits, facilitating a smooth review process and compliance assurance.
- Ensure all transactions are properly recorded and balanced.
Education
Bachelor of Science - Accountancy
St. Rose College Educational Foundation Inc.
Paniqui, Province Of Tarlac, Philippines 04.2001 -
Skills
Team leadership
Customer service
Communication skills
Analytical skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Quality control
Schedule management
Timeline
Team Lead - Cash App/Accounts Receivable & Billing
TotalEnergies
03.2023 - 03.2026
Process Specialist-Data/Team Lead (Accounts Receivable)
Cognizant Technologies Solutions Philippines
03.2019 - 03.2023
Customer Service Representative
Telus International
02.2016 - 01.2019
Customer Service Representative
CONVERGYS
08.2015 - 01.2016
Auditor
Guahan Financing Corporation
01.2015 - 06.2015
Auditor
Kasapi Microfinance And Rural Development Inc.
08.2013 - 01.2015
Bookkeeper
Kasapi Microfinance And Rural Development Inc.
08.2011 - 08.2013
Bachelor of Science - Accountancy
St. Rose College Educational Foundation Inc.
04.2001 -