Jobellen Igar
Quezon city
Summary
Accomplished Customer Solutions Specialist with a proven track record at Citigroup Business Process Solutions, enhancing customer satisfaction and loyalty through expert resolution of complaints and skillful relationship management. Focused in the banking and financial services. Excel in problem-solving and teamwork, significantly boosting client retention. Mastery in computer skills and database maintenance ensures efficient and effective service delivery.
Overview
10
10
years of professional experience
Work History
Customer Solutions Specialist
Citigroup Business Process Solutions
05.2018 - Current
- Provide excellent service for banking needs
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Customer Service Representative
Sitel Philippines
08.2014 - 03.2018
- Provide service for their online shopping needs, like, order taking, order status and cancellation of orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Agusan Pequeno National High School
Agusan Pequeno, Province Of Agusan Del Norte, Philippines 05.2001 -
Skills
Client Retention Strategies
Timeline
Customer Solutions Specialist
Citigroup Business Process Solutions
05.2018 - Current
Customer Service Representative
Sitel Philippines
08.2014 - 03.2018
High School Diploma -
Agusan Pequeno National High School
05.2001 -
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