Helcon Joseph De La Torre
Baybay
Summary
An IT Professional with over 6 years of experience in Sophos Firewalls (UTM and XG), managing network and optimizing network, security, and server infrastructure (Windows and Linux). Excellent in troubleshooting software and hardware issues. Looking for an opportunity to work in a competitive environment with a lot of growth potential. Willing to be trained and can work with less supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Engineer
RipeConcepts Inc.
Cebu City
06.2019 - 07.2022
- Configured and maintained network hardware, such as routers, switches, firewalls, and wireless access points.
- Monitored network performance and resolved any issues as they occurred.
- Assisted users in resolving network issues and ensuring smooth operations.
- Formulated effective policies for the utilization and administration of computer networks.
- Implemented software updates for servers, routers, firewalls, and network devices.
- Enforced compliance with established standards by conducting routine system audits.
- Consistently monitored system performance to promote enhanced network speed, availability, and reliability.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Employed firewalls and VPNs to safeguard network security and block unauthorized access.
- Assisted clients and employees by explaining how to properly use network equipment.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
IT Support Engineer
Dearborn Motors Co. Inc.
Muntinlupa City
12.2015 - 10.2018
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Conducted research on emerging products, services, protocols, and standards in support of system development efforts.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Evaluated existing networks against industry best practices for security purposes.
- Maintained inventory records of all hardware components within the organization's network.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Served as first point of contact for incoming technical service calls and emails.
Transaction Processor
Xerox Business Services Phils
Cebu City
12.2014 - 03.2015
- Performed data entry of customer transaction information into the company database.
- Verified accuracy and completeness of customer documents and records.
- Perform other tasks assigned by the team lead.
Education
Bachelor of Science - Information Technology
University of Cebu
Banilad, Cebu City04-2014
Skills
- Network Monitoring Tools
- Connectivity troubleshooting
- Hardware and software configurations
- Technical Support
- Desktop Deployment
- System Administration
- Server Management
- Firewall Management
- Windows Server
- Remote Desktop Support
- Hardware upgrades
Certification
- CCNA 200-125 Routing and Switching Training
- Cisco Meraki Network Operator Training
- Sophos Central Endpoint with Intercept X Training
- Sophos Firewall Training
Timeline
Network Engineer
RipeConcepts Inc.
06.2019 - 07.2022
IT Support Engineer
Dearborn Motors Co. Inc.
12.2015 - 10.2018
Transaction Processor
Xerox Business Services Phils
12.2014 - 03.2015
Bachelor of Science - Information Technology
University of Cebu
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