Anamer Cortez
Customer Service Representative
Pasig City
Summary
Customer Service Representative
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service. Ready to help team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and support. Proven multitasking abilities, listening skills and understanding customer desires, Motivated to maintain customers satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2018 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
Answers queries and concerns of customers.
Register and Unregister customer's vehicle
Help customers to create an account
Top up customers account
Remote Desktop Technician
Accenture
10.2016 - 02.2017
Chat Support Technician
Answers customers inquiry and concern
Basic computer trouble shooting
Basic email trouble shooting
Computer tune up
Installation of anti virus
Customer Service Representative
Telus International
10.2014 - 05.2015
Fraud Analyst Tier 2 Escalation
Handles escalation concerns
Handles fraud activity on the account of the customers
Process disputes on the account
Customer Service Representative
Omni Globe International
07.2013 - 11.2013
Customer Service Representative
Answers customer's inquiry and concerns
tracking of delivery
Placing orders
Chat Support Agent
American Chat Link
06.2009 - 11.2010
Chat Support Agent
Answers customers inquiries and concern
process sign up
process cancellation of membership
Customer Service Cashier
Tokyo Tokyo
09.2005 - 03.2006
Customer Service Cashier
Jolibee
07.2000 - 01.2001
Education
No Degree - Instrumentation And Control Engineering
Rizal Technological University
Boni Ave Mandalyong City 04.2001 -
High School Diploma -
Jose Fabella Memorial School
Fabella Mandaluyong City 04.2001 -
Timeline
Customer Service Representative
Concentrix
10.2018 - 12.2018
Remote Desktop Technician
Accenture
10.2016 - 02.2017
Customer Service Representative
Telus International
10.2014 - 05.2015
Customer Service Representative
Omni Globe International
07.2013 - 11.2013
Chat Support Agent
American Chat Link
06.2009 - 11.2010
Customer Service Cashier
Tokyo Tokyo
09.2005 - 03.2006
No Degree - Instrumentation And Control Engineering
Rizal Technological University
04.2001 -
High School Diploma -
Jose Fabella Memorial School
04.2001 -
Customer Service Cashier
Jolibee
07.2000 - 01.2001
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