Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Heidi Cequena

Heidi Cequena

Binangonan,Philippines

Summary

Dynamic Branch Manager with expertise in enhancing team performance and operational excellence. Drives high customer satisfaction through effective service management and prompt issue resolution. Cultivates a motivated workforce by conducting regular staff meetings and aligning team goals with organizational objectives.

Overview

18
18
years of professional experience

Work History

Branch Manager

Ahon sa Hirap, Inc
01.2022 - Current
  • Managed daily operations of branch, overseeing staff performance and customer service standards.
  • Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
  • Conducted regular staff meetings to communicate targets, performance expectations, and company updates.

Accounts Officer

Ahon sa Hirap, Inc
05.2015 - 12.2022
  • Provides branch financial information to management, analyzes accounting data, and prepares reports

Farm Technician/ Asst. Instructor

MFI Foundation Inc.
04.2009 - 10.2010
  • 1. Provide technical services to interested farmers and entrepreneurs engaged in fruit, vegetable, and production.
  • Teaching students to gain knowledge about natural farming technology.

Brgy. Agricultural & Livelihood Development Office

Municipal Agriculturist Office
09.2008 - 03.2009
  • 1. Managed the mobilization of farmers' organisations as viable partners in the delivery and implementation of a comprehensive agriculture and livelihood programme.
  • 1. Indoctrinated farmers on how to establish household-based nurseries to support agro-reforestation programmes of the municipality and other municipalities.

Education

Certificate of Higher Education - Bachelor of Agricultural Technology

Foundation University
DUmaguete City
01-2009

Highschool

San Pedro Academy
Valencia Negros Oriental
01-2003

Skills

  • Customer relationship management
  • Team building
  • Branch operations
  • Leadership development
  • Financial reporting
  • Compliance management
  • Ethical leadership

Languages

English
Advanced
C1
Tagalog
Proficient
C2

Interests

  • Farming
  • Cooking
  • Camping

Timeline

Branch Manager

Ahon sa Hirap, Inc
01.2022 - Current

Accounts Officer

Ahon sa Hirap, Inc
05.2015 - 12.2022

Farm Technician/ Asst. Instructor

MFI Foundation Inc.
04.2009 - 10.2010

Brgy. Agricultural & Livelihood Development Office

Municipal Agriculturist Office
09.2008 - 03.2009

Certificate of Higher Education - Bachelor of Agricultural Technology

Foundation University

Highschool

San Pedro Academy
Heidi Cequena