Summary
Overview
Work History
Education
Skills
Websites
Training
Timeline
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Heide Balasabas

Export Associate
Las Piñas City

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Dynamic professional in transport and logistics, proficient in all aspects of supply chain management. Proficient in English with a Bachelor's in Customs Administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education

Work History

Export Coordination Support - Ocean

Accelerated Global Logistics
10.2024 - 05.2025
  • Track and trace outgoing shipments using carrier portals or internal tools and update tracking information in order systems or spreadsheets.
  • Monitor shipments based on customer ETA and flag orders that are late, stalled, or missing tracking updates.
  • Perform daily reviews of all open shipments to ensure deliveries are progressing on schedule and aligned with customer ETAs.

Process Associate

Newage Software and Solutions Inc.
Makati City
05.2022 - 01.2024
  • Verify accessorial charges on shipments.
  • Execute delivery and logistics capabilities, ensuring timely shipments from the shipping site and prompt delivery to the customer.
  • Manage all daily operations in coordination with cross-departmental efforts.
  • Address customer inquiries and resolve conflicts effectively.
  • Coordinate with vendors and suppliers to ensure timely delivery.
  • Ensure the accuracy of all details in the digital database.

Airfreight Pricing Coordinator

All Transport Network
02.2020 - 11.2020
  • Successfully negotiated with vendors to reduce freight costs, achieving a 15% decrease in shipping expenses for all domestic accounts.
  • Enhanced efficiency of international and domestic account management by 20% through the optimization of routing and scheduling.
  • Submitted competitive proposals and quotations for international bidding processes.
  • Regularly provided overseas clients with updated air freight rates.
  • Supplied both new and existing clients with accurate costing and quotations.
  • Compiled and presented monthly reports to management, demonstrating a 10% growth in profit margins attributable to strategic cost analysis and updates in quotations.

Customer Service Assistant

All Transport Network
09.2018 - 02.2020
  • Prepared and delivered over 100 quotations to both domestic and international clients, leading to a 20% increase in client acquisition and retention.
  • Manages both international and domestic accounts.
  • Responds promptly to international and domestic inquiries.
  • Coordinated with the brokerage and operations team to promptly address over 200 international and domestic inquiries, ensuring a 30% increase in customer satisfaction levels.
  • Provides customers with updates on the status of their cargo.
  • Monitored and ensured the timely delivery of all shipments, achieving a 15% reduction in shipping costs for both import and export shipments by air and sea.

Air Export Coordinator

CJ Logistics PH Corp
01.2018 - 09.2018
  • Coordinated bookings with trucking services and airlines, achieving a 20% improvement in on-time delivery rates.
  • Verified shipping documents with complete accuracy, ensuring seamless customs clearance for all international shipments.
  • Addressed customer concerns promptly via email and phone, resolving issues within 24 hours and enhancing client relations.
  • Arranged and coordinated bookings with trucking companies and airlines for international and domestic accounts, optimizing logistics processes and reducing shipment delays by 15%.
  • Monitored shipments from point of pick-up to drop-off, reducing delivery times by an average of 15%.

Education

Bachelor of Science - Customs Administration

Asian Institute of Maritime Studies
Pasay City, Philippines
11-2016

Skills

  • Proficient in the English language both oral and written

  • Knowledgeable in Microsoft Office (Outlook, Excel, PowerPoint, Word)

  • Excellent administrative and problem solving skills

  • Ability to work with a diverse set of team members both locally and/or globally

  • With excellent interpersonal skills, positive and professional attitude

  • Accurate & timely data entry skills

  • Organizational time strategies

  • Responsive to new challenges

  • Strong customer service mindset

  • Versatile in dynamic environments

  • Hardworking, committed, and persistent in delivering results

Training

Gateway Logistics Inc., On-The-Job Training (OJT), 360 hours

Timeline

Export Coordination Support - Ocean

Accelerated Global Logistics
10.2024 - 05.2025

Process Associate

Newage Software and Solutions Inc.
05.2022 - 01.2024

Airfreight Pricing Coordinator

All Transport Network
02.2020 - 11.2020

Customer Service Assistant

All Transport Network
09.2018 - 02.2020

Air Export Coordinator

CJ Logistics PH Corp
01.2018 - 09.2018

Bachelor of Science - Customs Administration

Asian Institute of Maritime Studies

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Heide BalasabasExport Associate