HEERO YUI RABELAS
Customer Solutions Specialist
Antipolo
Summary
Results-driven professional with strong problem-solving and communication skills honed in fast-paced customer service. Experienced in managing complex situations to maintain quality and customer satisfaction. Skilled in analyzing processes and implementing improvements to enhance operational efficiency. Seeking to apply expertise in a Quality Assurance role within the food industry.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Solutions Specialist
ROBINSONS LAND CORPORATION
01.2025 - Current
- Resolved customer inquiries and service concerns promptly, following company policies and SOPs.
- Coordinated follow-up actions for complaints, requests, and service escalations across departments.
- Tracked and monitored service requests, ensuring accurate endorsement to relevant teams for timely resolution.
- Managed escalated customer cases with diplomacy, de-escalation techniques, and formal escalation procedures.
- Responded to inbound customer inquiries to maintain satisfaction, loyalty, and positive customer experiences.
INTERNSHIP
NOVOTEL MANILA ARANETA CITY
05.2024 - 08.2024
- Organized and secured guests' luggage and personal items in designated storage area.
- Efficiently managed hotel room and event coordination
- Oversaw concierge desk administration, providing seamless service to enhance guest experiences.
- Organized guest transportation bookings for large-scale event, facilitating smooth logistics and timely arrivals.
Education
Bachelor of Science - Tourism Management
De La Salle College of St. Benilde-Antipolo
Antipolo01-2024
Bachelor of Science - Accounting, Business, and Mangement
La Salle College of Antipolo
Antipolo City01-2021
Skills
Salesforce proficiency
Customer retention
Data analysis
Customer service techniques
Customer data management
Problem-solving skills
Attention to detail
Certification
A Day in a Life of A Flight Attendant Pre-Pandemic Edition via Zoom, HORIZON: Igniting Minds to New Ideas via Zoom, Nexus: Life After College, March 31, 2023, The Filipino Brand of Service Excellence (FBSE) Training
Timeline
Customer Solutions Specialist
ROBINSONS LAND CORPORATION
01.2025 - Current
INTERNSHIP
NOVOTEL MANILA ARANETA CITY
05.2024 - 08.2024
Bachelor of Science - Accounting, Business, and Mangement
La Salle College of Antipolo
Bachelor of Science - Tourism Management
De La Salle College of St. Benilde-Antipolo