HEDER CARDENAS
ZONE 6 MANALO AMULUNG CAGAYAN
Summary
Diligent food service crew with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesperson/Purchaser
Mark Addrienne's Store(convenient Store)
09.2023 - 01.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Food Service Worker/Assistant Branch Manager
Bait Al Shteera(BURGERIZZR COMPANY)
03.2020 - 06.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisting costumer as needed
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
No Degree -
Alcala Rural School(highschool)
Alcala, Province Of Cagayan, Philippines04-2008
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Sales strategy development
- Active listening
- Sales management
- Negotiation
- Sales presentations
- Objection handling
- Product description
- Complaint handling
- Social selling
- Relationship selling
- Up-selling
Accomplishments
- Received the “ talent of the month Award” for exemplary performance and recognition for handling the largest account in the company.
- Resolved product issue through consumer testing.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Certification
- Certication of employment, BURGERIZZR COMPANY - KINGDOM OF SAUDI ARABIA
Languages
English
Upper intermediate (B2)
Timeline
Salesperson/Purchaser
Mark Addrienne's Store(convenient Store)
09.2023 - 01.2025
Food Service Worker/Assistant Branch Manager
Bait Al Shteera(BURGERIZZR COMPANY)
03.2020 - 06.2023
No Degree -
Alcala Rural School(highschool)
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