HECTOR DANIELLE LUIS BAHIA

• Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo -Maintain Operational Excellence -Responsible for executing accounting and daily operations for GSF accounting process area for high complex MRCs -Timely closing and execution of financial periods as per closing calendar and in accordance with SLA commitments, fully observing compliance, internal audit, and SOX requirements
• Accountable for completeness, accuracy and validity of the accruals reported within process/ entity scope
• Deep expertise, fully knowledgeable of the world wide procedures and compliance requirements for respective areas
• Regular focus on BSAR to minimize open items
• On the job training for new team members / BPO partners
• Support auditors and legal authorities with the execution of required activities
• Understand, adhere, and execute per worldwide policies and procedures
• Identify compliance risks and recommend solutions
• Ensure strong internal controls are in place, in order to achieve adequate internal and external audit ratings -Talent Management -Recruit, Onboard, and training of new joiners
• Execute global strategy and solutions in line with taxonomy
• Support SMEs and Operational Key contacts to ensure cross sector, cross region
• And cross process alignment, ensuring good documentation is maintained and consistency of global approach

• Bookkeeping

-Monitoring daily transactions of the center

-Monitor Employees hours and schedule

-Cost Analysis, expenses tracking

-Create/Update clients contracts / Invoices

-Track Payments to vendors and commissions

-Maintains students and class records

-Contributes to team effort by accomplishing related results as needed.

• Maintained and processed invoices, deposits, and money logs.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with the company's protocols.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

• Handle billing specialists and assigning different issues to be

able to resolve issue swiftly

• Investigate and analyze client billing inquiries
• Proficient knowledge of workflow between programs suchs

as Zuora, OP, and sales force

• Collaborate with other departments cross-functionally

regarding clients contracts, accounts, and queries

• Review invoices and create manual adjustments, as necessary
• Process credit and debit adjustments
• Update billing records and contracts as needed
• Assist with payment posting and reconciling procedures
• Assist Collection team to manage client disputes and payments
• Assist Revenue/System team in data clean up projects
• Identify and escalate issues found in the billing system to engineering for resolution
• Handle, assist, and analyze tax queries of clients that affects their billing
• Evaluate current processes, recommend and implement improvements to improve operational efficiency and successful client experience
• Take over escalation of clients pertaining to their respective accounts
• Approve and analyze billing transactions that affect client’s contract and plans

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Investigate and analyze client billing inquiries
• Proficient knowledge of workflow between programs such as Zuora, OP, and sales force
• Collaborate with other departments cross-functionally regarding clients contracts, accounts, and queries
• Review invoices and create manual adjustments, as necessary
• Process credit and debit adjustments
• Update billing records and contracts as needed
• Assist with payment posting and reconciling procedures
• Assist Collection team to manage client disputes and payments
• Assist Revenue/System team in data clean up projects
• Identify and escalate issues found in the billing system to engineering for resolution
• Handle, assist, and analyze tax queries of clients that affects their billing
• Evaluate current processes, recommend and implement improvements to improve operational efficiency and successful client experience

• Operate complex scope in the area of Contracts & Pricing, HM Exchange, Stock Recording & Reconciliation or Stock Valuation with different dimensions (ex. material & high number transactions on locations/OU's/Businesses Customers/Vendors; including active participation in different business engagements; focal point roles assigned;

perform SOAR analysis, effectively operate controls support TM/Specialist in etc.)

• Has very good knowledge of the respective own sub process and use general knowledge on E2E HM/MHI Process.
• Able to back up the operators in the respective area of accountability, and support during MEC, including other

teams from the given sub process

• Give constructive input to the issue resolution in the team; take over identified actions and different type of requests

from stakeholders assigned by TM/Specialist

• Ensure effective KPIs analysis by identifying root causes,implementing and monitoring improvement plans; present results from own area of accountability to different parties within Hydrocarbon organization and Business
• Proactively raise issues to be discussed with S&I, Pillar Owner, Process Experts and GRA to drive operational excellence and effective Control Framework
• Provide information and explain all the concerns on the process/Control Framework to internal and external auditors including facilitation of the talk through/walkthrough

meetings

• Responsible for the analysis and reconciliation of exchange contracts monthly including error monitoring and correction of differences with partner statements. Exchanges are recorded at terminals and pipelines requiring Interactions with Inventory team (SRR) per exchange contract.
• Responsible for processing Terminalling Billing every WD2 Month end close and ensuring Terminalling Agreement revenue is valid and correct

• Provides first line support in investigating in interface related issues between Endur and GSAP covering contracts,pricing, nomination, ticketing, billing, settlements, disputes, and inquiry management
• Monitor, analyze, investigate, and coordinate the resolution of Endur Interface Dashboard and Trading Supply Interface Dashboard errors on a daily basis
• Evaluate financial impact and escalate to appropriate parties for prioritization.
• Account and report missing transactions to SRR Team for accurate and timely recognition in the monthly financial reporting.
• Integrate relevant parties in identifying root-causes to come up with sustainable solutions.

• Analyzes and interprets data in a systematic meaningful manner
• Evaluates card members financial and account data to make sound business decisions
• Analyzes the different financial transactions of the card members and their ability to pay
• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
• Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
• Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
• Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.