Hector Importa
Binangonan,Rizal
Summary
Professional Sales Account Executive with 6 years of expertise maintaining superb customer care while attending to high call volume. Conducts sales outreach activities according to established objectives. Driven to maximise daily efforts to achieve call volume and talk time requirements.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
CertainlyCX
Remote
03.2024 - 08.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Sales Account Executive II
Acquire Asia Inc.
Ortigas, Pasig City
7 2018 - 2 2024
- Effectively addressed client issues and complaints regarding company products and services, providing smart solutions to maintain customer satisfaction.
- Encouraged repeat sales by organizing regular client meetings, visits and RingCentral calls to discuss satisfaction and requirements.
- Acted as the main point of contact for all company accounts regarding matters, including sales, inventory, company queries and complaints.
- Closed large sales to exceed quota and align with company targets.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
Data Services Manager
West Contact Services Inc
Mandaluyong City
10.2010 - 06.2018
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Collaborated with team members to achieve target results.
- Diffused challenging situations using conflict management techniques.
L2 - Technical Support Representative
Cognizant Technology Solutions
Taguig City
02.2010 - 08.2010
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Used support tickets to track and speed up incidents.
Customer Service Representative
Transcom Worldwide Phils.
Pasig City
07.2009 - 02.2010
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
Fraud Analyst
ICT Marketing Services Inc.
Pasig City
07.2008 - 07.2009
- Liaised with customers victimised by high-value or complex scams or frauds, providing most optimal outcomes.
- Responded to complex queries from customers and stakeholders promptly within agreed timescales.
- Thoroughly investigated suspicious activity and potential fraud.
Customer Service/Technical Support Representative
Teleperformance Phils.
Pasig City
05.2007 - 06.2008
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Provided clear and concise step-by-step technical support to guide clients.
Sales Representative
Aegis PeopleSupport
Makati City
11.2006 - 05.2007
- Shared comprehensive brand and product knowledge to maximise sales.
- Generated sales by prospecting leads, cold calling and closing deals.
Education
BS Computer Science -
STI College
Computer Programming -
STI College
High School Diploma -
La Immaculada Concepcion School
Languages
English
Advanced (C1)
Skills
- Customer Service Excellence
- Sales Support
- Appointment Scheduling
- Call Control
- Cold Calling
- Interpersonal and Written Communication
- Sales Expertise
- Quota Achievement
- Account Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Active Listening
- Closing Sales
- CRM Software
- Computer Proficiency
- Technical Support
- Grammar
- Spreadsheets
- Documentation
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leaveQuote
When you betray somebody else, you also betray yourself.
Isaac Bashevis Singer
Timeline
Customer Support Specialist
CertainlyCX
03.2024 - 08.2024
Data Services Manager
West Contact Services Inc
10.2010 - 06.2018
L2 - Technical Support Representative
Cognizant Technology Solutions
02.2010 - 08.2010
Customer Service Representative
Transcom Worldwide Phils.
07.2009 - 02.2010
Fraud Analyst
ICT Marketing Services Inc.
07.2008 - 07.2009
Customer Service/Technical Support Representative
Teleperformance Phils.
05.2007 - 06.2008
Sales Representative
Aegis PeopleSupport
11.2006 - 05.2007
Sales Account Executive II
Acquire Asia Inc.
7 2018 - 2 2024
BS Computer Science -
STI College
Computer Programming -
STI College
High School Diploma -
La Immaculada Concepcion School
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