Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heavenly Mark  Bonghnaoy

Heavenly Mark Bonghnaoy

Liason Officer
Upper Bicutan, Metro Manila

Summary

Dynamic professional with a proven track record in customer service at The Hidden Gem, excelling in order taking and service quality. Skilled in fostering relationships and enhancing guest experiences, I effectively collaborated with teams to achieve shared goals while maintaining organized dining areas for optimal satisfaction.

Overview

2
2
years of professional experience

Work History

Restaurant Waiter

The Hidden Gem
El Nido
05.2025 - 08.2025
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported needs person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Laison Officer

Eureka Resorts
01.2024 - 08.2025

Facilitating communication This involve conveying information, coordinating meetings, and ensuring that all parties have access to the information they need.

Collaborating with team members often work as part of a team and may be responsible for collaborating with team members to achieve common goals. This involve coordinating efforts, sharing resources, and providing support to team members.

Gathering and analyzing information responsible for gathering and analyzing information from multiple sources in order to understand the needs and goals of the organizations or groups they represent. this information to identify areas of potential collaboration and to develop strategies to achieve shared objectives.

Building relationships often work to build strong relationships with the organizations or groups they represent in order to facilitate communication and collaboration. They attend meetings, events, and conferences to maintain these relationships and to keep abreast of the latest developments in their field.

Providing support may be responsible for providing support to the organizations or groups they represent in various ways, such as answering questions, providing resources, and offering guidance.

Supported organizational goals by facilitating the exchange of information among team members and departments.

Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.

Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.

Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.

Education

High School Diploma -

JESUS A RAMOS NATIONAL HIGH SCHOOL
ZAMBOANGA DEL NORTE
04.2001 -

Skills

Service quality

Order taking

Table setting

Customer service

Food presentation

Wine pairing

Cleanliness

Problem-solving

Food safety awareness

Memory retention

Cash handling

Timeline

Restaurant Waiter

The Hidden Gem
05.2025 - 08.2025

Laison Officer

Eureka Resorts
01.2024 - 08.2025

High School Diploma -

JESUS A RAMOS NATIONAL HIGH SCHOOL
04.2001 -
Heavenly Mark BonghnaoyLiason Officer