Heather Jane Gomo
Virtual Assistant
Cebu
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
02.2022 - 05.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective solution to customers needs assistance.
- Cross-trained and backed up other customer service managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Eldorado
08.2020 - 03.2021
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers completing other unfinished orders.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Chat Support Representative
Giftblooms
05.2021 - 11.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Education
Some College (No Degree) - Civil Engineering
University of Cebu
Sanciangko St. Cebu CitySkills
- Data Management
- Product Recommendations
- Translation and Interpretation Services
- Shipping procedures understanding
- Complaint Investigation
- Computer Skills
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leavePersonal development programsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
02.2022 - 05.2022
Chat Support Representative
Giftblooms
05.2021 - 11.2022
Sales Associate
Eldorado
08.2020 - 03.2021
Some College (No Degree) - Civil Engineering
University of Cebu
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