Heather Jane Gomo
Virtual Assistant
Cebu
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
2022.02 - 2022.05
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective solution to customers needs assistance.
- Cross-trained and backed up other customer service managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Chat Support Representative
Giftblooms
2021.05 - 2021.11
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Sales Associate
Eldorado
2020.08 - 2021.03
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers completing other unfinished orders.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Some College (No Degree) - Civil Engineering
University of Cebu
Sanciangko St. Cebu City 2018.10 - 2024.01
Skills
Data Management
Product Recommendations
Translation and Interpretation Services
Shipping procedures understanding
Complaint Investigation
Computer Skills
Customer satisfaction measurement
Problem-solving abilities
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
2022.02 - 2022.05
Chat Support Representative
Giftblooms
2021.05 - 2021.11
Sales Associate
Eldorado
2020.08 - 2021.03
Some College (No Degree) - Civil Engineering
University of Cebu
2018.10 - 2024.01