Heartchie Ebol
Zamboanga City
Summary
Driven Customer Representative with proven expertise in product support and a strong background in payment processing, honed at Concentrix and McDonald's. Excelled in delivering customer service excellence through active listening and building rapport, achieving a 95% satisfaction rate. Skilled in CRM software and fluent in multiple languages, adept at enhancing customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Representative
Concentrix
06.2024 - Current
Also work at mcdonald’s for about 11months.
Education
BA Political Science - N/A
Western Mindanao State University
Zambonga CitySkills
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
- Typing speed
- Language fluency
- CRM software
- Call handling
- Inbound call answering
- Active listening
- Order processing
- Building rapport
Accomplishments
I got an award twice for a stellar awards for sales and was given each month as top agent.
Timeline
Customer Representative
Concentrix
06.2024 - Current
BA Political Science - N/A
Western Mindanao State University
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