Heartchelle Nelvey Dura
Cebu
Summary
Seeking a position in a reputed organization where I can use my skills and knowledge to enhance my personal relationship in line with my experience and help me grow as a responsible individual. I am a talented, ambitious and hardworking individual, with broad skills and experience in digital and printed marketing, social media and leading projects. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.
Overview
10
10
years of professional experience
Work History
Costomer Service Representative
Teleperformance, IT Park Lahug, VIVO MOBILE TECH.INC
Cebu City
09.2019 - 06.2020
Promoter
MABOLO, CITY, ALLPHONES/TAODHARMA INC
02.2016 - 05.2019
- CIFC BUILDING 7TH FLR.
Sales Consultant
Roces Ave, Lucky Strike – British American Tobacco
Makati City
09.2013 - 12.2014
Brand Ambassador
Toplis Solutions Inc, Promo Girl
04.2013 - 05.2013
Café Rite
Promosphere Company
Mandaue City
02.2013 - 03.2013
Nutritionist
Lactum-Youtophia Company, Mabolo Sindulan
Cebu City
01.2013 - 01.2013
Customer Service Representative
Sykes/Sitel Group Of Company
Cebu City
09.2021 - 06.2023
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Business Administration - Marketing
University of Cebu, Don Vicente Rama Memorial National School, Dumalinao Pilot School
undefined
Skills
Good Communication SkillsHardworkingHonestDedicated to the Job at hand
Sales expertise
Order fulfillment
Receiving support
Retail store support
Medical terminology knowledge
Sales expertise
Report preparation
Complaint resolution
Timeline
Customer Service Representative
Sykes/Sitel Group Of Company
09.2021 - 06.2023
Costomer Service Representative
Teleperformance, IT Park Lahug, VIVO MOBILE TECH.INC
09.2019 - 06.2020
Promoter
MABOLO, CITY, ALLPHONES/TAODHARMA INC
02.2016 - 05.2019
Sales Consultant
Roces Ave, Lucky Strike – British American Tobacco
09.2013 - 12.2014
Brand Ambassador
Toplis Solutions Inc, Promo Girl
04.2013 - 05.2013
Café Rite
Promosphere Company
02.2013 - 03.2013
Nutritionist
Lactum-Youtophia Company, Mabolo Sindulan
01.2013 - 01.2013
Bachelor of Science - Business Administration - Marketing
University of Cebu, Don Vicente Rama Memorial National School, Dumalinao Pilot School