SPORTS
Jave Gempesaw
Quality Assurance Analyst & Patient Billing Executive Support
Opal Road Corner Ruby Road, Ortigas Center, Pasig City, Metro Manila
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and extensive knowledge in computer software development and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Solid background performing quality assurance testing and consultative services for customers and clients.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst & PB Executive Support
VEE TECHNOLOGIES/VEE HEALTHTEK PH
2022.03 - Current
- Handled Patient Billing Inquiries, such as; Bill disputes, Payments, Payment Plans and Financial Assistance.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
Healthcare Customer Service Associate
HGS Hinduja Global Solutions
2020.09 - 2022.03
- Handled Benefits and Eligibility, Claims inquiries, Claims Appeals, Patient PCP referral updates, Providers participation and Contract verification through RUMBA/MS-DOS.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Provided procedure codes/CPT & diagnosis code price information to customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Travel Consultant and Ads Graphics Designer.
TAYTAY TRAVEL BUREAU
2018.06 - 2019.03
- Handled travel booking, Visa and Passport requirements processing, NSO/PSA processing.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Support on customer service, recordkeeping and travel planning procedures.
Flight Technical Support
South East Asian Airlines FlySeair Intl. (SEAIR)
2016.12 - 2017.03
- Handled Pilot and Cabin crew flight manuals through various point-to-point (P2P) routes/Destinations across philippines and international flights.
- Collaborated with supervisors to escalate and address inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Completed INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) Dangerous Goods Regulations (DGR) Training.
Education
Bachelor of Science - Tourism Management
STI ORTIGAS CAINTA MAIN
STI, Ortigas Avenue Extension, Cainta, 1900 Rizal. 2001.04 -
Skills
Technical Analysis
undefinedInterests
TRAVEL
MUSICAL COMPOSITION
WILDLIFE & LANDSCAPE PHOTOGRAPHY
SPORTS
- Former member and practitioner of International Taekwondo Federation (ITF) .
- Table tennis coach.
- Current MMA practitioner and fighter.
Timeline
Quality Assurance Analyst & PB Executive Support
VEE TECHNOLOGIES/VEE HEALTHTEK PH
2022.03 - Current
Healthcare Customer Service Associate
HGS Hinduja Global Solutions
2020.09 - 2022.03
Travel Consultant and Ads Graphics Designer.
TAYTAY TRAVEL BUREAU
2018.06 - 2019.03
Flight Technical Support
South East Asian Airlines FlySeair Intl. (SEAIR)
2016.12 - 2017.03
Bachelor of Science - Tourism Management
STI ORTIGAS CAINTA MAIN
2001.04 -
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