Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Hazel Sheen  Avila

Hazel Sheen Avila

Caloocan City, Metro Manila

Summary

Dynamic and customer-focused professional with extensive experience at Norwegian Cruise Line, excelling in guest engagement and service quality. Proven ability to enhance dining experiences through exceptional problem-solving and attention to detail. Skilled in cash handling and food safety, consistently ensuring compliance and satisfaction in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Restaurant Waiter

Norwegian Cruise Line
Over Seas
04.2021 - 12.2026
  • Managed multiple tables efficiently during peak dining periods to maximize guest satisfaction.
  • Delivered exceptional customer service to enhance guest dining experiences.

Cashier

Wolfgang's Steakhouse
Manila, Metro Manila, Philippines
03.2015 - 12.2020
  • Processed customer transactions accurately and efficiently using POS systems.
  • Assisted in training new cashiers on operational procedures and customer service
  • Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
  • Monitored cash drawers for accuracy, ensuring compliance with company protocols.

Barista

Jco Donuts and Coffee
Manila, Metro Manila, Philippines
02.2015 - 01.2020
  • Prepared high-quality beverages and pastries, ensuring consistency and adherence to company standards.
  • Operated espresso machines and blenders efficiently to meet customer demands during peak hours.
  • Trained new baristas on beverage preparation techniques and customer service best practices.

Education

Hotel And Restaurant Management - BSHRM

Fatima University
Hilltop Mansion Lagro, Metro Manila
07-2009

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Cash handling
  • Food safety awareness
  • Table setting
  • Problem-solving
  • Guest engagement
  • Allergy awareness
  • Food hygiene
  • Attention to detail
  • Guest relations

Languages

English

Timeline

Restaurant Waiter

Norwegian Cruise Line
04.2021 - 12.2026

Cashier

Wolfgang's Steakhouse
03.2015 - 12.2020

Barista

Jco Donuts and Coffee
02.2015 - 01.2020

Hotel And Restaurant Management - BSHRM

Fatima University
Hazel Sheen Avila