Hazel Rose Lopez
Talisay City
Summary
A highly motivated graduate seeking challenging and rewarding opportunity with an organization of repute which recognizes and utilizes my Education qualification and work skills. Good performing individual, demonstrating enthusiasm and initiative with the ability to work well under pressure
Overview
12
12
years of professional experience
Work History
Administrative Associate | Real Estate
Smartsourcing Business Solutions - BPO
05.2023 - 10.2024
- Edited documents to improve accuracy of language, flow, and readability.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Working direct with Client by helping them update their contracts and other information's.
- Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
- Researched ownership interests and liens on real estate properties.
Team Leader | Risk Auditor
BPO - XtendOps HelloFresh
01.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Followed established auditing processes to meet internal and regulatory requirements.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Analyzed data and findings to prepare reports detailing compensation information.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
Customer Chat Support
Teletech- DoorDash account
03.2021 - 12.2021
- Handle three main channels: Inbound, Chat and Emails for DoorDash's partner merchants, customers and dashers worldwide while maintaining an outstanding experience in every interaction
- Resolve matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care
- Develop a deep expertise in how DoorDash's processes, and resources work, and how to use them to drive positive outcomes
- Demonstrate customer passion through outstanding customer attention and relationship-building.
Receptionist
S Style Salon & Spa
05.2018 - 04.2020
- Perform as a Secretary/Admin/receptionist for the Salon
- Greets visitors in a professional's manner, provides information within scope of knowledge or refers to appropriate individuals
- Photocopy documents, collate, assemble, and distribute materials
- Compiling, encoding, categorizing, calculating, tabulating, auditing, or verifying information or data
- Utilizes a computer to maintain a variety of records, enters and updates data including name and address changes, property location and exemption information
- Coordinates appointments, arrange meetings, assist special events, provides information, including policies and procedures and making quotations
- Receive payment through Bank to Bank, Credit card and cash Transactions.
Reservations Officer
St. Mark Hotel
11.2015 - 01.2017
- Reserve all Hotel reservations, booking hotel reservations, and changing hotel reservations
- Make daily sales reports, weekly, and monthly reports
- Provide competitive rates in online travel agencies (Expedia, Agoda, Booking.com and etc.)
- Answer telephone and give information to clients, take a message and assist them
- Receive payment through Bank to Bank, Credit card and cash Transactions.
FRONT OFFICE ASSOCIATE
St. Mark Hotel
01.2015 - 11.2015
- Perform as a front office/receptionist for the hotel
- Greets visitors in a professional's manner, provides information within scope of knowledge or refers to appropriate individuals
- Photocopy documents, collate, assemble, and distribute materials
- Compiling, encoding, categorizing, calculating, tabulating, auditing, or verifying information or data
- Answers telephones and give information to callers, take messages, or transfers calls to appropriate individuals
- Utilizes a computer to maintain a variety of records, enters and updates data including name and address changes, property location and exemption information
- Coordinates appointments, arrange meetings, assist special events, provides information, including policies and procedures and making quotations
- Receive payment through Bank to Bank, Credit card and cash Transactions.
SALES PERSON
Tsunami Surf Shop
03.2013 - 06.2013
- Assessing customer needs and providing assistance and information on product
- Ensuring high level of customer satisfaction through excellent sales service
- Welcoming customers to the stores answering their queries
- Comply with opening and closing procedures
- Perform inventory cycle counts as directed and daily reports
- Comply with the target quotas/meet established goals as set by management.
Education
Bachelor of Tourism Management -
University of San Carlos
01.2014
SECONDARY Education - High School -
UNIVERSITY OF SAN JOSE-RECOLETOS
01.2010
PRIMARY Elementary Education -
COLEGIO DEL SANTO NINO
01.2006
Skills
- Good communication and presentation skills
- Responsible
- Confident of working effectively under pressure
- Effective communicator
- Diligent
- Self Confident
- Attention to Detail
- Can adapt to any situation
- Team Player
- Complex Problem-Solving
- Time Management
Personal Information
- Date of Birth: 10/14/93
- Nationality: Philippines
- Marital Status: Single
Character Reference
- ALLAIN JON CARLO A. ABELLA, SOLE PROPRIETOR, INFUSO COFFEE OUTLET, +63 917 326 7772
- ELRICH U. SUNBANUN, V-PRESIDENT FINANCE, ALLSS MANAGEMENT CONSULTANTS, INC., +63 917 880 2976
- ATTY. SARAH LISA A. ABELLA, ATTORNEY AT LAW, ALQUIZALAS-ABELLA AND PARTNERS LAW FIRM, +63 917 306 7161
Timeline
Administrative Associate | Real Estate
Smartsourcing Business Solutions - BPO
05.2023 - 10.2024
Team Leader | Risk Auditor
BPO - XtendOps HelloFresh
01.2022 - 01.2023
Customer Chat Support
Teletech- DoorDash account
03.2021 - 12.2021
Receptionist
S Style Salon & Spa
05.2018 - 04.2020
Reservations Officer
St. Mark Hotel
11.2015 - 01.2017
FRONT OFFICE ASSOCIATE
St. Mark Hotel
01.2015 - 11.2015
SALES PERSON
Tsunami Surf Shop
03.2013 - 06.2013
SECONDARY Education - High School -
UNIVERSITY OF SAN JOSE-RECOLETOS
PRIMARY Elementary Education -
COLEGIO DEL SANTO NINO
Bachelor of Tourism Management -
University of San Carlos
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