HAZEL MAE BALANGUE
Silang, Cavite
Summary
Hospitality professional with background in guest service management, ensuring high-quality experiences for all guests. Known for strong focus on teamwork and adaptability to changing needs. Possesses excellent communication and conflict resolution abilities essential for maintaining guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Guest Service Associate
PRIMER GROUP OF COMPANIES Primer Star Center
08.2023 - 12.2024
- Provide information regarding the hotel services, attractions, and amenities.
- Handled end-of-day reports, drawer balance and night audit.
- Efficiently process guest check-ins and checkouts, ensuring accurate completion of all necessary paperwork.
- Manage room reservations and modifications through the online booking system.
- Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
- Respond to inquiries regarding the availability and rates.
- Address guest complaints and concerns promptly, escalating issues as necessary.
- Assist guest with special request, such as room changes or additional services.
- Maintain accurate records of guest information, payments, and reservations.
- Manage daily sales reports on monthly revenues and other income earned on Senior Management and the Sales Department.
- Collaborate with other departments to ensure seamless service delivery.
Store Crew & Merchandiser (Seasonal)
Goldilocks Bakeshop
12.2018 - 01.2019
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
Operational Staff (Part Time)
Bawai's Vietnamese Kitchen
04.2017 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provide menu's explain daily specials, and assist guests in selecting food and beverages.
- Ensure that all guests have an enjoyable dining experience, promoting return visits.
Education
Bachelor of Science in Hospitality Management - Tourism And Hospitality
Cavite State University - Silang Campus
Biga 1 Silang, Cavite08-2023
Senior High Diploma - Information And Communication Technology
Santo Domingo Integrated High School
Sta. Rosa City Laguna04-2019
High School Diploma -
Sto. Domingo Integrated High School
Sta. Rosa City Laguna03-2017
No Degree -
Tartaria Elementary School (Primary)
Silang, Cavite03-2013
Skills
- Interpersonal skills
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Goal Oriented
- Guest Relations
- Reservation Management
- Customer Service
Certification
- NC II - Housekeeping
- NC II - Food and Beverage Services
Timeline
Sr. Guest Service Associate
PRIMER GROUP OF COMPANIES Primer Star Center
08.2023 - 12.2024
Store Crew & Merchandiser (Seasonal)
Goldilocks Bakeshop
12.2018 - 01.2019
Operational Staff (Part Time)
Bawai's Vietnamese Kitchen
04.2017 - 06.2017
- NC II - Housekeeping
- NC II - Food and Beverage Services
Bachelor of Science in Hospitality Management - Tourism And Hospitality
Cavite State University - Silang Campus
Senior High Diploma - Information And Communication Technology
Santo Domingo Integrated High School
High School Diploma -
Sto. Domingo Integrated High School
No Degree -
Tartaria Elementary School (Primary)
Similar Profiles
CHRISTIE AURA MARIE AURE - ILANO, CHRPCHRISTIE AURA MARIE AURE - ILANO, CHRP
Head of Talent Acquisition at Primer Group of CompaniesHead of Talent Acquisition at Primer Group of Companies
John Anthony BayaniJohn Anthony Bayani
HR Business Partner Manager at Primer Group of CompaniesHR Business Partner Manager at Primer Group of Companies
Patterson LascellePatterson Lascelle
Construction Worker at PRIMER Group Of CompaniesConstruction Worker at PRIMER Group Of Companies