Hazel Luxe Guiniaoan
Itogon, Province of Benguet
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.
Overview
3
3
years of professional experience
Work History
Reservation and Receptionist
Mt. Camisong Forest Park and Events
01.2025 - Current
- Managed front desk operations, ensuring efficient customer service and maintaining a welcoming environment.
- Coordinated appointment scheduling, optimizing daily workflow for staff and clients.
- Assisted visitors by providing information and directing them to appropriate departments.
Customer Service Consultant
Lufthansa Airlines
11.2022 - 10.2024
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Booking, rebooking, cancellation and refund of passangers flight tickets
- Utilized customer relationship management software to track interactions and feedback.
Education
International Diploma - Travel And Tourism
Canadian Tourism And Hospitality Institute
Bokawkan, Baguio, Benguet10-2020
Senior High - Tour Guiding
University of Baguio
08-2019
Skills
- Cultural Awareness and Sensitivity
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Reservation and Receptionist
Mt. Camisong Forest Park and Events
01.2025 - Current
Customer Service Consultant
Lufthansa Airlines
11.2022 - 10.2024
International Diploma - Travel And Tourism
Canadian Tourism And Hospitality Institute
Senior High - Tour Guiding
University of Baguio
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