Summary
Overview
Work History
Education
Timeline
Generic
HAZELLE JANN GUERRERO

HAZELLE JANN GUERRERO

Rizal,Laguna

Summary

Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management or any position. Hardworking, brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

STORE OPERATIONS TEAM LEADER

CUSTOMER FRONTLINE SOLUTIONS INC
DAVAO CITY, DAS
11.2018 - Current
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Coached team members through new or difficult workflows.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Delegated tasks to make best use of individuals' skills.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Promoted professionalism among staff to develop productive relationships.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.

Student Nurse

MIDSAYAP DIAGNOSTIC CENTER & HOSPITAL
MIDSAYAP, COTABATO
04.2007 - 05.2007
  • Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
  • Reviewed charts, doctor notes and test results and registered data on computer system.
  • Monitored and maintained catheters, IVs and bandages.
  • Carried out patient assessments with minimal supervision.
  • Bathed, changed and fed patients with ailments and disabilities.
  • Cleaned and treated patient wounds with guidance from head nurse.
  • Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
  • Completed shifts alongside university-based learning.

Education

Bachelor of Science - NURSING

COTABATO MEDICAL FOUNDATION COLLEGE INC
MIDSAYAP, COTABATO
06.2004 - 05.2007

Timeline

STORE OPERATIONS TEAM LEADER

CUSTOMER FRONTLINE SOLUTIONS INC
11.2018 - Current

Student Nurse

MIDSAYAP DIAGNOSTIC CENTER & HOSPITAL
04.2007 - 05.2007

Bachelor of Science - NURSING

COTABATO MEDICAL FOUNDATION COLLEGE INC
06.2004 - 05.2007

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HAZELLE JANN GUERRERO