Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst
Hazel Joy Santos

Hazel Joy Santos

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Email Support Specialist/DATA ENTRY

SD Wheel Corp
12.2017 - Current
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Researched and identified solutions to technical problems.
  • Preparing and sorting documents for data entry;
  • Inputting data into database software and ensuring accuracy of the data that
    has been inputted;
  • Resolving discrepancies in information and obtaining further information for
    incomplete records;
  • Testing new database systems and software updates; and
  • Other services as agreed to from time to time.

Customer Service/ Financial Accnt Expert/Banker

Synchrony Financial Inc
10.2016 - 11.2017
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Processed applications for new accounts.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Assisted customers with banking needs and inquiries.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.

Customer Service

Convergys
11.2015 - 09.2016
  • Provided outstanding customer service.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Maintained excellent customer service and positive attitude.
  • Increased client retention by providing superior customer service.
  • Provided exceptional customer service to drive satisfaction.
  • Performed market research to cater sales promotion incentives and increase sales.

Customer Service/Tech Support AT&T Uverse Green

Teleperformance
11.2014 - 11.2015
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Promoted company programs for warranty sales and seasonal promotions to boost sales.
  • Maintained detailed records of customer payments and billing adjustments.
  • Supported daily purchase orders, task orders, invoicing and billing details.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Email Specialist /Virtual Assistant

Amino Z
04.2013 - 10.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Bs Pharmacy

Adamson University
Manila, Metro Manila, Philippines

Bachelor of Science - Bs Psychology Flex

Southville International School And Colleges (SISC)
Las Pinas, Metro Manila, Philippines
08-2028

Skills

  • Customer service expertise
  • Exceptional customer service
  • Security protocols
  • Community relations
  • Credit assessment
  • Financial advice
  • Account openings
  • Loan payment processing
  • New customer acquisition
  • Cross-selling expertise
  • Billing processing
  • Billing specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Email Support Specialist/DATA ENTRY

SD Wheel Corp
12.2017 - Current

Customer Service/ Financial Accnt Expert/Banker

Synchrony Financial Inc
10.2016 - 11.2017

Customer Service

Convergys
11.2015 - 09.2016

Customer Service/Tech Support AT&T Uverse Green

Teleperformance
11.2014 - 11.2015

Email Specialist /Virtual Assistant

Amino Z
04.2013 - 10.2014

No Degree - Bs Pharmacy

Adamson University

Bachelor of Science - Bs Psychology Flex

Southville International School And Colleges (SISC)

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Hazel Joy Santos