Hazel Joy Laxamana
Executive Assistant
Cebu City, Cebu
Summary
Determine to secure a new position as Executive Assistant that will utilize the acquired experience in Business Process Outsourcing. A self-motivated, proactive, and organized individual. Detail-oriented team player with strong organizational skills. A hardworking and passionate job seeker with strong organizational skills eager to attain an entry-level Executive Assistant position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Cebu City, Cebu
08.2018 - 05.2021
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
Customer Experience Associate
TDCX
Cebu City, Cebu
05.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Asked customers questions to determine, verify and solve common problems.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Awarded as one of the Top Support Ambassador in all region.
Education
No Degree - Civil Engineering
Tarlac State University
Tarlac City, Tarlac, Philippines 04.2001 -
No Degree - Civil Engineering
Cebu Institute of Technology - University
Cebu City, Cebu, Philippines 04.2001 -
Skills
Recordkeeping strengths
Timeline
Customer Experience Associate
TDCX
05.2021 - Current
Customer Service Representative
Teleperformance
08.2018 - 05.2021
No Degree - Civil Engineering
Tarlac State University
04.2001 -
No Degree - Civil Engineering
Cebu Institute of Technology - University
04.2001 -
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