Hazel Jane Ricafranca
Lipa City,Batangas
Summary
Quality Assurance Professional with expertise in data analysis, supplier quality, and report writing. Led quality reviews and corrective actions while ensuring compliance with ISO 9001 standards. Managed quality control processes, conducted inspections, and implemented root cause analysis to enhance product standards and reduce defects.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Assistant QA Supervisor
C-Pak Pte Ltd
Calamba City, Laguna
02.2019 - Current
- Managed a team of quality assurance professionals, fostering a culture of excellence and attention to detail.
- Led a team of quality assurance analysts, providing training and guidance to enhance team performance.
- Managed the resolution of quality-related customer complaints, prioritising swift and satisfactory outcomes.
- Consulted with customers to gather feedback and measure satisfaction levels and rectify complaints and issues.
- Monitored the effectiveness of quality improvements, adjusting strategies in response to measurable outcomes.
- Analysed production data to detect trends, enabling proactive adjustments to quality control measures.
- Reviewed and updated quality control policies to reflect changing industry trends and regulatory requirements.
- Evaluated product recalls to determine root causes, develop new methods in improving discrepancies and avoid future occurrences.
- Conducted thorough inspections of manufacturing processes to identify potential areas for improvement.
- Performed investigations and assessments to determine areas of improvement.
- Conducted inspections of final outputs to compare materials to specifications, determining accurate requirements.
- Separated approved quality merchandise from rejected goods to separate approved quality merchandise and rejected goods.
- Evaluated team performance to identify improvement opportunities and developed improvement plans.
- Coordinated with suppliers to uphold quality standards for all incoming materials and components.
- Analyzed customer requirements to design effective quality control processes and requirements to design effective quality control processes.
- Prepared detailed reports on quality assurance activities, presenting findings to senior management for strategic planning.
- Produced detailed progress reports to identify strengths and areas for improvement and common trends.
- Documented findings and feedback of products to maintain accurate and consistent inventory.
- Managed the calibration and maintenance of quality testing equipment to guarantee accurate measurements.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Analysed data from quality control tests to identify patterns and implement corrective actions where necessary.
- Conducted inspections of final outputs to compare materials to specifications, determining accurate requirements.
Senior QA Inspector
C-Pak Pte Ltd (under agency GDEHRMIS)
Calamba City, Laguna
09.2017 - 01.2019
- Achieved service time and quality targets.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Maintained clean, safe working environments to eliminate accident risks.
- Enhanced working relationships by participating in team-building activities.
- Prepared range of written communications, documents and reports.
Production Team Leader
Fujimold Philippines
Santo Tomas, Batangas
05.2015 - 08.2017
- Coordinated daily workflow, assigned tasks, and monitored performance to maximise efficiency.
- Delegated production tasks to operators and assembly teams, ensuring optimal resource allocation.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Planned and communicated daily manufacturing tasks and targets.
- Prepared and delivered daily production briefings to align staff efforts with output targets, fostering team focus.
- Analysed production data to identify trends and anticipate problems, implementing corrective actions to maintain workflow.
- Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
- Worked effectively as part of a wider team and with minimal supervision, consistently exceeding targets.
- Performed thorough counting and verification of products during packing process. whilst packing and pinpointed defective or incorrect items, minimising errors.
- Managed multiple activities and competing priorities using time management and delegation skills.
Assembly Line Worker
Canon Business Machines Phils. (CBMP)
Santo Tomas, Batangas
11.2014 - 05.2015
- Operated assembly line machinery with precision, adhering to health and safety guidelines to maintain workplace safety standards.
- Executed tasks according to detailed procedures, ensuring consistency and quality in assembly operations.
- Handled delicate components with care during assembly, preventing damage and maintaining high-quality standards.
- Inspected quality of pre-assembled materials against established criteria, contributing to high standards of final products.
- Collaborated with team members to consistently achieve production targets, enhancing overall team performance.
- Consistently met or exceeded production targets.
Assembly Line Leader
Optis Phils Inc (OPI)
General Trias, Cavite
12.2010 - 05.2014
- Packed finished items for shipping, ensuring accuracy and quality control to meet customer expectations., marked boxes with customer details and transported to despatch..
- Operated and maintained machinery, performing regular checks to guarantee operational effectiveness and safety compliance.
- Utilised hand tools to complete tasks safely and effectively in the workshop., jigs and and machinery safely to maintain a safe working area.
- Packed finished items for shipping, ensuring accuracy and quality control to meet customer expectations., marked boxes with customer details and transported to despatch.
- Logged daily manufacturing activities and prepared reports for management.
- Maintained accurate records of daily work activities to provide management with clear insights into operational performance.
Education
Bachelor of Science - Accountancy
Lipa City Colleges
Lipa CitySkills
- Quality control
- Technical skills
- Quality Assurance
- Quality audits
- Quality control measures
- Calibration management
- Root cause analysis
- Corrective action
- Process validation
- Supplier quality
- Production inspection
- Product inspections
- Process implementation
- Documentation review
- Data analysis
- Data reporting
- Data analytics
- Risk Assessment
- Risk Management
- Standards implementation
- ISO 9001 standards knowledge
- Control management
- Performance monitoring
- Troubleshooting skills
- Equipment Maintenance
- Administrative processes
- Audit procedures
- Employee training
- Training development
- Employee supervision
- Team leadership
- Leadership capabilities
- Leadership skills
- Effective communication
- Communication proficiency
- Active listening
- Relationship management
- Relationship-building
- Customer relations
- Customer interaction
- Stress resilience
- Resilient under pressure
- Critical-thinking
- Decision making
- Time management
- Time-management
- Quality orientation
- Process documentation
- Quality orientation
- Quality mindset to feedback
- Technical skills
- Operational support
- Report-writing
- Microsoft office suite familiarity
- Performance monitoring
- Relationship-building
- Time management
- Decision making
- Product inspections
- Time-management
Languages
English
Proficient
C2
Certification
- Certified ISO 19001 and ISO 140001 Internal Auditor
- Completed training certification for ISO 19001 Lead Auditor
- With certificate on Calibration Training
- First Aid Certification
- Leadership Training
- FMEA Training
- 7 QC Tools Training
- SPC Training
- 8D Training
- MSA/GRR Training
Interests
- Mural and Canvas Painting
- Volleyball
- Arts and Crafts
- Choreography
- Editorial Cartooning and Writing
- Physical workout
Timeline
Assistant QA Supervisor
C-Pak Pte Ltd
02.2019 - Current
Senior QA Inspector
C-Pak Pte Ltd (under agency GDEHRMIS)
09.2017 - 01.2019
Production Team Leader
Fujimold Philippines
05.2015 - 08.2017
Assembly Line Worker
Canon Business Machines Phils. (CBMP)
11.2014 - 05.2015
Assembly Line Leader
Optis Phils Inc (OPI)
12.2010 - 05.2014
Bachelor of Science - Accountancy
Lipa City Colleges