Social Economics
HAZEL JANE MISER
Operations Teller
ILOILO
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
4
4
Languages
Work History
BRANCH OPERATIONS TELLER
AFPSLAI
ILOILO
01.2017 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Handled more than 100 transactions per day to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
BRANCH OPERATIONS FIELD REPRESENTATIVE
AFPSLAI
ILOILO
05.2016 - 01.2017
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeds monthly and quarterly quota by 10%
Intern
Department of Foreign Affairs - Bacolod City
Bacolod
04.2015 - 06.2015
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Managed over 60 clients inquiries while answering and transferring incoming telephone calls for various staff members.
- Took meeting notes and compiled paperwork to support department.
- Distributed office supplies and files for staff.
- Liaised with clients to assess needs and responded to inquiries.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Management Accounting
06.2012 - 03.2016
- Member of Society of Young Management Accounts
- Elected to Sports Head for College of Business in Accountancy Student Council 2016
Bachelor of Science - Business Administration in Business Economics
06.2014 - 03.2016
- Member of Junior Philippine Economic Society
Skills
Meeting arrangements
undefinedCertification
Teacher Certificate Program
Interests
Politics
Sports
Literature
History
Lifestyle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cybersecurity Training, AFPSLAI
05-2022
Health and Wellness Seminar, AFPSLAI
04-2022
Certified Bookkeeper/Member, NIAT
03-2022
Customer Service Training, APSLAI
02-2022
Security and Fraud Detection Training, AFPSLAI
02-2022
Teacher Certificate Program
02-2021
BRANCH OPERATIONS TELLER - AFPSLAI
01.2017 - Current
BRANCH OPERATIONS FIELD REPRESENTATIVE - AFPSLAI
05.2016 - 01.2017
Intern - Department of Foreign Affairs - Bacolod City
04.2015 - 06.2015
University of St. Lasale - Bachelor of Science, Business Administration in Business Economics
06.2014 - 03.2016
University of St. La Salle - Bachelor of Science, Management Accounting
06.2012 - 03.2016
Hobbies
Gravel Cycling
Badminton
Mix Martial Arts
Reading daily inspirational quotes
Traveling
Taking photos
Watching Kdrama and Kpop
Hobbies
Gravel Cycling
Badminton
Mix Martial Arts
Reading daily inspirational quotes
Traveling
Taking photos
Watching Kdrama and Kpop
Hobbies
Gravel Cycling
Badminton
Mix Martial Arts
Reading daily inspirational quotes
Traveling
Taking photos
Watching Kdrama and Kpop
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