Summary
Overview
Work History
Education
Certification
Valuestatement
Singing, dancing, engagements, theater arts
Timeline
Generic
Hazel Dawn Almendras

Hazel Dawn Almendras

Talisay

Summary

Executive Assistant to the CEO of Matchbook AI General Admin Support at a University Hospital in North Carolina Property Management Talley Properties & New Heights PM- leasing staff and maintenance coordinator General Virtual Assistant for Maid in TO in Canada and Sudsy Buckets in US Executive Virtual Assistant to Robertson Coaching International -Business and Life Coach in the US Administration Manager at Lanzon School of Music -Australian School of Music WA Telephone Banker II (JP Morgan Chase & Co. Global Site in Cebu Philippines) US Credit Cards Adviser for delinquent accounts (JP Morgan Chase & Co. Global Site in Cebu Philippines) Customer Service Representative for Sprint Telecommunications (Convergys Philippines)

Experienced with overseeing general merchandise operations, ensuring inventory accuracy and efficiency. Utilizes strong problem-solving skills and effective communication to enhance team performance and operational consistency. Track record of implementing process improvements that drive productivity and streamline workflows.

Overview

17
17
years of professional experience
12
12
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

General Admin Support

University Hospital
CITY OF TALISAY
10.2022 - 10.2024
  • Expense Reimbursement Processing: Efficiently review and process reimbursement requests for scientists and doctors, covering travel, accommodations, flights, meals, laboratory supplies, and miscellaneous expenses
  • Ensure all documentation is accurately submitted and compliant with university policies
  • Travel Arrangements: Coordinate and book flights and hotel accommodations for university staff, ensuring alignment with budget constraints and individual preferences
  • Laboratory and Equipment Orders: Manage orders for laboratory supplies, including live specimens and essential equipment
  • Ensure timely delivery and verify the condition of all items upon arrival
  • Training for Lab Order Tools: Develop comprehensive training programs for new staff on university lab order tools, utilizing Loom videos and detailed instructional documents
  • Provide ongoing support to address any queries
  • CV Updates for University Doctors: Review and update CVs for university doctors, ensuring accuracy and professionalism
  • Proofread for grammar, formatting, and clarity to uphold academic standards
  • Laboratory Maintenance Requests: Submit and track maintenance requests for laboratory equipment and facilities, ensuring timely resolution to minimize research disruptions
  • Office Supplies Management: Monitor and order necessary office supplies for university buildings and labs, ensuring timely delivery and addressing any discrepancies
  • Certification Training Coordination: Collaborate with teams to organize certification training for university doctors, ensuring all logistical needs are met for successful events

Executive Assistant to the CEO

Matchbook AI
08.2021 - 10.2024
  • Manage CEO’s Inbox: Categorize and respond to emails promptly and professionally
  • Designate follow-up actions and delegate as needed
  • Archive non-essential emails to maintain a clutter-free inbox
  • Prioritize 40-60 emails daily for efficient communication
  • Manage CEO’s Calendar: Schedule and reschedule meetings with key stakeholders
  • Coordinate personal meetings with team members
  • Optimize the CEO’s schedule for professional and personal commitments
  • Prepare Company Slide Decks: Create and update presentation slides for monthly meetings
  • Ensure slides are clear, visually appealing, and aligned with objectives
  • Manage Meeting Logistics and Engagement: Set up Microsoft Teams channels for Q&A and feedback
  • Organize interactive trivia sessions and announce winners
  • File Important Company Documents: Maintain secure storage of documents on SharePoint
  • Ensure easy access for stakeholders while preserving confidentiality
  • Input Data in HubSpot: Enter and update client data for Marketing and Sales teams
  • Monitor client relationships and track sales progress
  • Contract Administration: Review and manage employee contracts for accuracy
  • Track and manage the signing process
  • Assist in Contract Renewals and Signing: Support contract renewals and signing for Engineering and Innovations teams
  • Ensure prompt and accurate processing of documentation

Leasing Staff and Maintenance Coordinator

New Heights & Talley Properties
06.2018 - 09.2022
  • Manage and Process Work Orders in Appfolio: Created Maintenance Process Flow and Video (loom.com) tutorial for it
  • Created a single knowledge base file on templates communications sent to owners/vendors and tenant regarding work orders
  • Email Management in Outlook: Manage Turns and Communications to owners
  • Getting Approval and contributions for major works and repairs in properties
  • Settle Maintenance Disputes with Tenants
  • Send Communications to homeowners and tenants regarding service requests, notifications and updates explaining costs, diagnosis and recommendations
  • Obtain quotes from different vendors and contractors
  • Manage pending and unassigned work orders in property meld
  • Respond to emails from Property Managers on work orders that need follow up on/researched on/coordinated to HOA/homeowners/vendors and tenants
  • Phone Support: File warranty claims, check coverage and follow throughs of works
  • Monitor Property Management in ASANA
  • Adding new tenants in Utility Concierge
  • Create Work Orders requested via email calls
  • Close and follow up melds that are over 30 days
  • Process Rental verification
  • Manage all customer service inquiries while advocating Great Customer Service and Great negotiations
  • Coordinate diagnostics and estimates to Homeowners
  • Assist Technical online portal login access issues
  • Assist Billing/Invoice and Charge inquiries

General Virtual Assistant

Maid in TO & Sudsy Bucket Services
01.2018 - 06.2018
  • Phone Support/Appointment Setting
  • Email Management
  • Chat Support
  • Social Media Management
  • Administrative Tasks
  • Blogging
  • Team Management (For Cleaners/Schedules, etc.)
  • Invoicing
  • Reporting
  • Data Mining/Research
  • Other tasks e.g
  • Hotel Booking, Flight Booking, Creating Itinerary, etc

Administration Manager

Lanzon School of Music
01.2018 - 06.2018
  • Company Overview: Australian School of Music WA
  • Answer scheduling queries from clients/students, book new clients/students
  • Follow basic procedures to induct and remove students
  • Assist with uploading Social Media updates
  • Data entry level assistance with generating invoices
  • Chase debts (phone calls)
  • Cross off paid invoices
  • Enter payments against names
  • Australian School of Music WA

Executive Virtual Assistant

Robertson Coaching International
05.2015 - 10.2017
  • Provide support through managing CEO meetings, appointments, interviews and coaching calls
  • Overseer planning and sending out quarterly Coaching Calls to CEO’s clients
  • Synchronized CEO Google Calendar with Salesforce
  • Hiring Support-assist applicants with application process, compiles CV&DISC for CEO Review
  • Respond to all job applications
  • Aid applicants in taking Personality Assessments and forward CV & results to CEO for evaluation
  • Schedule Interview rounds for the applicants
  • Submit monthly and daily payment recordings
  • Collect and send communications to clients with their updated billing information
  • Sales Support-outbound calling potential clients for complimentary coaching session with the CEO
  • Organizational Support - random adhoc tasks
  • Execute data entry into company platforms and programs
  • Correspond by email involving request and business relations
  • Supports and assist Coaches/ Project Manager and Marketing Manager with special projects

Relief Team Leader

JP Morgan Chase & Co.
07.2010 - 04.2015
  • Company Overview: Global Site in Cebu Philippines
  • Provides first hand support to bankers in assisting their customers
  • Process consultant to ensure that the standard and quality service of the bank is followed
  • Monitors transfer rates of the site/provides CSat coaching and feedbacks to bankers
  • Create EOS CSat and AHT reports to managers and the cluster on team’s daily performance
  • Generate weekly report to Division Leaders on the site Transfer Rate
  • Coach and provide feedback to bankers on CSat performances on a daily basis
  • Submits and Monitors Calls and provides deep dive (strong/weak points) analysis on Unsatisfactory calls on a daily basis
  • Evaluates calls for Quality Analysis purposes on a weekly basis
  • Global Site in Cebu Philippines

Telephone Banker Specialist II

JP Morgan Chase & Co.
05.2012 - 12.2013
  • Company Overview: Global Site in Cebu Philippines
  • Aid customers with banking needs like Process Funds transfers
  • Assist deposits inquires
  • Answer Balance and transaction inquiries
  • Interest rates and checking transactions Inquiries
  • Support for online banking concerns
  • Oversees transfer to Fraud
  • Oversees Transfer to Claims
  • Oversees transfers to Operating Loss Prevention
  • Oversees transfer to Credit Card Department
  • Oversees transfers to Executive lines
  • Global Site in Cebu Philippines

Customer Service Representative Tier 2

Convergys
08.2007 - 05.2009
  • Company Overview: Cebu City, Philippines
  • Answer Billing Inquiry
  • Perform equipment basic troubleshooting
  • Process Payments Arrangements
  • Upsell Sprint products and equipment
  • Cebu City, Philippines

Education

Bachelor of Law - Post Graduate studies- Undergraduate

University of San Carlos
06.2017 - 03.2018

BASS - Political Science

University of The Philippines
06.2003 - 04.2007

Elementary School - Graduate

Cathedral School of La Naval
06.1999 - 03.2001

Secondary School - Graduate

Naval Central School
06.1993 - 03.1999

Certification

HIPAA Compliance, 2017

Valuestatement

As a Senior Executive Virtual Assistant I make sure I aced on the service-generating aspect of the company thereby leveraging my client to focus on the income-generating aspect of the business. I hold the following values essential in the context of performing my duties seamlessly to leverage my clients’ business.

Singing, dancing, engagements, theater arts

As a Soprano soloist, I am dedicated to promoting the cultural heritage of Leyte-Samar through my performances. My work often supports social causes, such as aiding abused women and children. I am committed to cultural diversity and advocate for global cultural exchange. Through my art, I aim to inspire and contribute to social change.

Timeline

General Admin Support

University Hospital
10.2022 - 10.2024

Executive Assistant to the CEO

Matchbook AI
08.2021 - 10.2024

Leasing Staff and Maintenance Coordinator

New Heights & Talley Properties
06.2018 - 09.2022

General Virtual Assistant

Maid in TO & Sudsy Bucket Services
01.2018 - 06.2018

Administration Manager

Lanzon School of Music
01.2018 - 06.2018

Bachelor of Law - Post Graduate studies- Undergraduate

University of San Carlos
06.2017 - 03.2018

Executive Virtual Assistant

Robertson Coaching International
05.2015 - 10.2017

Telephone Banker Specialist II

JP Morgan Chase & Co.
05.2012 - 12.2013

Relief Team Leader

JP Morgan Chase & Co.
07.2010 - 04.2015

Customer Service Representative Tier 2

Convergys
08.2007 - 05.2009

BASS - Political Science

University of The Philippines
06.2003 - 04.2007

Elementary School - Graduate

Cathedral School of La Naval
06.1999 - 03.2001

Secondary School - Graduate

Naval Central School
06.1993 - 03.1999
HIPAA Compliance, 2017
Philippine Law School Admission Test, 2017
Real Estate Salesperson PRC/DHSUD, 2021
Lean Six Sigma Yellow Belt Certified, 2020

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Hazel Dawn Almendras